Overview
Take your place at the heart of our community, where your voice matters and your passion for customer service is brewed into everything we do. We have an exciting opportunity for you to join our team as a shift supervisor. You''ll take the lead of the shift, working with your team of baristas to create the Starbucks Experience for our customers with high quality service, beverages, and products. Cobra Coffee is proud to be a Starbucks UK franchised partner. We are a company that cares about how we do business, and it is important to us that our colleagues have a great work life balance with opportunities to develop their skills and experience.
What we offer
* 28 days holiday a year (including Bank Holidays)
* Unlimited brewed coffee & English breakfast tea on shift
* Discounts on hand crafted beverages and food items during your shift
* 30% discount on bottled beverages and impulse items during your shift
* One £1.50 food item per shift on selected products
* While not working you''re able to receive a 30% discount on all food, beverages, merchandise & gifts
* 30% green apron discount across wider participating Starbucks stores
* Third party discounts including 20% in Southern Co-op food stores
* Life insurance
* Comprehensive training including coffee knowledge and access to Starbucks Global Academy
* Career progression because we actively promote internally
What to expect
You''ll need previous coaching or supervisory experience in a customer facing role. You''ll spend your time running shifts with our customers at the core, through coaching your team and creating a positive learning environment for your partners on shift. You''ll be solving problems in the moment, so any experience you have in leading operational activities in a retail or hospitality environment would be beneficial.
The best part about this role is that no two days are ever the same. Working in one of our fast-paced stores, a typical day could include:
* Collaborating with the Store Manager, leading great shifts, supporting partners, and inspiring best moments and the Starbucks Experience for our partners and customers
* Setting priorities and resources to determine roles and delegate tasks, looking at ways to drive the profitability of your store
* Inspiring and motivating the store team to make every moment right for our partners and customers, including pre-empting and adapting to any potential issues and addressing/resolving any that arise to optimise the customer experience
* Identifying teachable moments to share best practices with the team
* Executing store operations during scheduled shifts, including organising opening and closing duties
* Ensuring all partners follow Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift
* Providing quality beverages and food products consistently for all customers by adhering to all recipe and presentation standards; following health, safety and sanitation guidelines
Given the nature of our stores, working hours could include early mornings, evenings, and weekends.
Requirements
We are looking for candidates with relevant experience and a customer service mindset. You should be prepared to coach and supervise teams, manage shifts, and maintain a positive working environment.
Working hours
Given the nature of our stores, working hours could include early mornings, evenings, weekends.
Process
Application > CV review > Telephone Interview > Provide right to work documentation > Interview and in store experience > Offer and onboarding
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