Based in Watling Street Practice @ Great Holm, this is an exciting opportunity for a reliable and friendly receptionist to join our team.
As a Medical Receptionist working in Primary Care, you will be the face of the practice; together with your colleagues you will be supporting our patients, and the clinical teams that care for them.
If you have excellent communication skills and thrive in a fast-paced environment, we’d love to hear from you.
We regularly review applications, and reserve the right to close this vacancy early if we receive sufficient suitable applications for the role.
Hours, Salary and Benefits
* £12.21 per hour
* An excellent NHS pension scheme
* A minimum 25 days annual leave (pro-rata’d), plus bank holidays, increasing to 33 days with length of service
* NHS Discounts with a massive number of retailers (with a Bluelight card)
* Wellbeing resources available free to all staff
Shift Pattern – 16.5 hours per week
Conversations around flexible working and compressed hours are encouraged.
* Monday, Tuesday & Thursday: 8am – 1:30pm
Job Summary
As the first point of contact for patients, you will handle enquiries with professionalism and empathy.
You will also be responsible for administrative duties such as appointment scheduling and maintaining patient records.
The role is varied - no two calls are the same - and you will be responsible for making sure patients are dealt with in an efficient and friendly manner.
Your primary place of work will be Watling Street Practice @ Great Holm, but you may be expected to work from our Stony Stratford and Shenley Church End sites from time to time.
Main Responsibilities and Duties
* Booking appointments for patients with the appropriate medical professional
* Dealing with general enquiries from patients and visitors
* Assisting patients to complete new registration forms
* Supporting colleagues to maintain an efficient and friendly atmosphere
* Assisting with any other administration required
About You
* A customer service professional with a kind and courteous manner.
* You have high levels of accuracy and understand the importance of getting information correct at all times.
* You are resilient in the face of difficult situations, offering support and understanding to our patients.
* You will be used to a fast-paced environment with a varied task list and tight deadlines.
* You understand the importance of confidentiality and work efficiently with your colleagues to get the job done.
Essential Criteria
* Experience working with the public, both face to face and over the telephone
Desirable Criteria
* Experience within a healthcare organisation
* Experience with SystmOne would be an ideal, however full training will be provided
About Us
Our ethos is to treat patients as we would expect our family members to be treated. We are proud of our caring and supportive team approach and it is important that the successful applicant fits well within our team.
We pride ourselves on being a modern, forward thinking general practice whilst retaining traditional values.
As Watling Street Practice, our three sites are within Stony Stratford, Great Holm and Shenley Church End. We are part of the Watling Street Primary Care Network and have a community team including nurses, social prescribers and social work assistant supporting our patient populations.
We strive to provide high quality, readily accessible medical and preventative health care within a well organised, efficient, up-to-date, friendly and caring environment.
Disclosure and Barring Service Check
Please note this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Your Privacy
Please refer to our Job Applicant Privacy Policy for information on how we handle and protect your personal data: https://www.watlingstreetpcn.co.uk/job-applicant-privacy-policy
Job Types: Part-time, Permanent
Pay: £12.21 per hour
Expected hours: 16.5 per week
Benefits:
* Bereavement leave
* Company pension
* Free flu jabs
* Health & wellbeing programme
* Referral programme
* Sick pay
* Store discount
Experience:
* customer service (face to face): 2 years (required)
* customer service (over the phone): 2 years (required)
* healthcare industry: 1 year (preferred)
* SystmOne: 1 year (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person
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