London, Birmingham or Bristol
3 days in the office, 2 days remote
About EE
We’re EE. We are the biggest mobile and broadband operator in the UK and we have a relationship in every second household in the country. But we’re for everyone, on any network – serving up new tech, new services, and heaps of inspiration for every aspect of your connected life.
We’ve been awarded the UK’s best network for the last 10 years. It’s central to our vision – to be the most personal customer-focused technology company in the UK.
That means earning a place on customers’ home screens by offering them more than ever before, whether that’s helping their home run smarter with EE Home, levelling up their play with EE Game, helping them work on their terms with EE Work, or even unleashing their kids’ learning with EE Learn.
We’re also part of BT Group, which we’re even bigger than you might think. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding.
We think we’ve got something special here. We want everyone to feel proud about working at EE – and feel excited about where we’re going and what we’re going to do. Want to join in?
Why this job matters
Our ability to deliver brilliant personalised experiences and base programmes for all of our customers is fundamental to our future success and within Base Management, we are at the heart of that – both building capabilities and using them to drive long-term business value.
What you’ll be doing
Accountable for delivering brilliant, personalised multi-channel marketing communications programmes:
* Developing inbound and outbound data driven comms always-on programmes and plans and designing touch points which meet your business objectives gaining buy-in to these plans from key stakeholders and feeding into the wider base plans
* Own and develop your cohorts for your always-on programmes using a data science approach and NBA capabilities
* Own and develop cohort and programme-based offers or propositions; developing business case with relevant finance and trading teams
* Develop multi-channel customer experiences working with relevant stakeholders across channels
* Ownership of self serving performance and communicating v plan with clear story why we are ahead or behind target with plan for next steps for the base programme
* Champion a customer-first approach, ensuring that end to end journeys from our comms are tested and fit for purpose
* Leading the creation of appropriate assets, copy and designs to be used across traditional and digital channels within your campaigns
* Achieving appropriate sign off for your campaign collateral across all business stakeholders
* Maximizing use of our CRM capabilities and partners to produce innovative and effective marketing communications journeys
* Co-ordinating campaign targeting across all customer touchpoints, and briefing relevant data requirements
* Co-ordinating the testing and deployment of campaigns across all channels including external partners e.g. GI and Paragon
* Accountable for legal and regulatory compliance of campaigns e.g. PECR, GDPR and ASA
* Execute according to the Base Programme handbook approach
* Coach and Manage where relevant
Driving optimisations to marketing plans:
* Develop robust test and learn frameworks for your base programmes
* Look for opportunities to improve efficiency and effectiveness of base programmes through the continually reviewing performance and research
* Proactively recommending opportunities to improve customer experience and drive customer value, based on insight and data and gaining buy-in to plans from relevant stakeholders
The skills and experience you'll have under your belt
* Strong experience in CRM/Trading/Lifecycle Management role.
* Preferred experience of broadband proposition or product knowledge
* Demonstrated success in building relationships and influencing decisions at Senior Manager and Director level.
* Experienced in managing and coaching
The big decisions involved in this role
* Customer targeting
* Offers and product positioning of them
* Channel choice and campaign architecture design
* Audience segmentation for CRM campaigns
* Touchpoint strategy
* QA / testing plan
* Messaging hierarchy and positioning for campaigns based on audience insight
Benefits
* Annual on target bonus 10% (based on both personal and company performance)
* BT Pension scheme; minimum 5% employee contribution, BT contribution 10%
* 25 days annual leave + 8 bank holidays with the option to buy up to one week's work of your contracted hours. This will also increase with service.
* 2 weeks carer’s leave
* From January 2025, all parents welcoming a new child will be eligible for our new Family Leave policy. You will receive 18 weeks at full pay, eight weeks at half pay and 26 weeks at the statutory rate. It is for all parents, no matter how your family is made.
* Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more.
* Life Assurance (4 x life cover pay)
* Exclusive colleague discounts on our latest and greatest BT broadband packages
* 50% off EE mobile pay monthly or SIM only plans and 50% discount for friends and family on EE SIM only plans.
* My Discounts gives colleagues access to unbeatable savings on everyday purchases at hundreds of retailers.
* Discounted EE TV including TNT Sport and the NOW Entertainment membership.
* Option to join the Healthcare Cash Plan or other benefits such as dental insurance, gym memberships etc.
* Volunteering days so you can give back to your local community.
* Brand new electric vehicle salary sacrifice arrangement, known as ‘My EV.’
* 24/7 private virtual GP appointments for UK colleagues
We value diversity and celebrate difference. ‘We embed diversity and inclusion into everything that we do. It’s fundamental to our purpose: we connect for good.’
We all stick to the same values: Personal, Simple, and Brilliant. From day one, you’ll get stuck in to tough challenges, pitch in with ideas, make things happen. But you won’t be alone: we’ll be there with help and support, learning and development.
A FEW POINTS TO NOTE:
Although these roles are listed as full-time, if you’re a job share partnership, work reduced hours, or any other way of working flexibly, please still get in touch.
We will also offer reasonable adjustments for the selection process if required, so please do not hesitate to inform us.
DON'T MEET EVERY SINGLE REQUIREMENT?
Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We're committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you're excited about this role but your past experience doesn't align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.