Job Description
Job Title: Global Security & Safety (GSS) Intelligence & Response Coordinator - EMEA
Location: Dublin / London (In-office with some hybrid opportunities, subject to local legal requirements)
Reports To: Regional Security & Safety Manager
Position Overview:
As a Global Security & Safety (GSS) Intelligence & Response Coordinator, you will play an important role in supporting Zendesk’s Global Security & Safety team. The responsibilities of this entry level role will include gathering intelligence, reporting threats, responding to critical incidents, and monitoring alarm systems. You will work in a dynamic environment, partnering with peers and cross-functional teams to deliver high-quality products and insights that enhance the safety and security of our organization.
What You'll Be Doing:
* Threat Reporting: Work with other team members to develop work products related to current and emerging physical security threats and trends. Collaborate with internal and external stakeholders to produce detailed threat assessments for offices, travel, and other high-risk situations.
* Alarm Monitoring and Response: Monitor alarm systems and respond promptly to security alerts, ensuring that appropriate actions are taken to mitigate risks.
* Life Safety Incident Monitoring: Actively monitor for life safety incidents globally, providing timely assessments and responses to ensure the safety of personnel and assets.
* Intelligence Detection and Threat Monitoring: Work with other team members to conduct intelligence detection and threat monitoring efforts to identify potential risks and vulnerabilities impacting the organization.
* On-Call Rotation: Participate in an on-call rotation approximately every six weeks plus occasional holidays, responding to urgent security incidents and providing support as needed.
What You Bring to the Role:
* A proactive and adaptable mindset, with the ability to manage unexpected incidents effectively.
* Strong interpersonal skills, enabling you to resolve complex problems, build partnerships, and collaborate effectively across diverse teams.
* Excellent communication skills, with the ability to convey complex information clearly.
* A commitment to continuous improvement, strategic thinking, and a keen eye for detail in all aspects of your work.
* An interest in joining a team with a focus on learning and opportunities for growth and development.
Basic Qualifications:
* A customer-service based approach to your work.
* Fluent in English (C1 level or above), able to communicate clearly both verbally and written.
* Proven experience in utilizing interpersonal skills to resolve problems and collaborate on group efforts.
* Experience writing reports or other documents in a clear and well thought out manner.
Preferred Qualifications:
* Experience as an intelligence analyst in a military, law enforcement, or corporate security environment.
* Experience in an information collection management role, focusing on transnational and functional topics.
* Experience with access control & CCTV systems.
* Knowledgeable in regional issues with the ability to analyze and describe the impact of events clearly.
* Demonstrated experience with incident response and crisis resolution initiatives.
* Bachelor’s degree in security, international studies, or related preferred.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.