Hire controller

Hire Controller Birmingham Salary: Up to £38,000 DOE NEOS Engineering are working with a growing specialist equipment hire business who are looking to appoint an experienced Hire Controller to join their Birmingham team. This is a fantastic opportunity for someone from a plant hire, construction equipment, machinery rental, or engineering environment who enjoys managing customer relationships, coordinating equipment movements, and playing a key role in keeping operations running smoothly. The business specialises in the hire, supply, servicing, and support of specialist equipment used across the construction and civil engineering sectors, working with a wide range of customers and providing a high-quality service from initial enquiry through to delivery and collection. The Role: Managing the full hire process from enquiry through to off-hire Handling customer calls, quotations, and account enquiries Coordinating equipment availability, transport, deliveries, and collections Liaising with customers, engineers, drivers, and internal teams Maintaining accurate hire records and updating systems Building strong working relationships with repeat customers Supporting the wider depot operation to deliver excellent service The Person: Previous experience within plant hire, tool hire, equipment rental, or a similar environment Strong customer service and communication skills Confident handling multiple priorities in a fast-paced setting Organised with good attention to detail Commercially minded with the ability to identify opportunities A team player who takes pride in delivering a quality service Desirable: Knowledge of construction equipment, attachments, or heavy plant Experience using hire management systems Previous hire desk or rental controller experience The Package: Salary up to £38,000 depending on experience Stable Monday–Friday working pattern Opportunity to join a specialist and expanding engineering-led business Career development within the hire sector If you're an experienced Hire Controller, Hire Desk Coordinator, Rental Controller, or Plant Hire professional looking for your next move, apply today for a confidential conversation with NEOS Engineering.