Our client is an award-winning, multi-franchise Dealer Group with branches across England, they are looking for an experienced and motivated Workshop Controller to help lead and inspire our commercial vehicle workshop team at their Vehicle Maintenance Unit (VMU) in Reading. The successful candidate will be responsible for managing the flow of work through the workshop, ensuring quality and compliance of all tasks carried out. With a focus on maximising utilisation, efficiency, and profitability, the Workshop Controller will guide and support the team to deliver exceptional service to our customers, while maintaining the highest standards of safety and compliance. What you’ll be doing Ensure all workshop processes are followed for every job. Create job cards, pre-time jobs, and allocate work to technicians to maximise sold hours and efficiency. Monitor job progress and obtain authorisation for any additional work when required. Ensure 100% sign-off on completed inspections to guarantee our customers’ Operator’s Licenses remain safe and legal. Issue VOR reports accurately and within agreed timeframes. Identify and record all warranty items; ensure replaced parts are labelled, documented, and processed correctly. Audit job packs to ensure accuracy before passing to administration/invoicing. Monitor and manage workshop loading to maintain smooth workflow. Measure technician performance and activity, ensuring a first-time fix culture with quality and compliance. Ensure all service processes (including quality checks and MOT preparation) and company policies are adhered to. Ensure compliance with statutory requirements, including health & safety, vehicle legislation, trading standards, and fire regulations. Manage scheduling and deadlines effectively to support customer requirements. Skills & Behaviours Leadership: Proven experience in a workshop controller or supervisory role within a commercial vehicle environment. Process-driven: Strong understanding of workshop processes, compliance, and Operator’s License responsibilities. Inspire & Lead: Ability to lead, inspire, motivate, and manage a team of technicians. Forward Assist Recruitment is operating as an employment agency. Forward Assist Recruitment is an Equal Opportunities employer; we welcome applicants from all backgrounds