IT Support Engineer – macOS and Windows - London (Office Based) | Competitive Pay Great Perks Are you passionate about tech and love solving problems? Join a fast-growing Managed Services Provider (MSP) that delivers cutting-edge, security-driven IT solutions to a diverse range of clients. We’re looking for a hands-on, customer-focused IT Support Engineer to become part of our London team. This is the perfect opportunity to grow your career in IT—offering real-world exposure to cloud technology, Apple device management, automation tools, and much more. What You’ll Get A competitive salary with a solid pension plan Paid training and certification support to boost your skills A collaborative, friendly office environment Regular team socials and development sessions⚙️ What You’ll Be Doing Be the go-to person for second and third line IT support macOS and Windows —handling calls, emails, and tickets and on-site Troubleshoot hardware, software, and network issues for a range of users Assist with onboarding/offboarding—device setup, user accounts, and permissions Keep documentation up to date with clear notes and resolutions Deliver an exceptional support experience both remotely and on-site What You Bring Prior experience in 1st line support, helpdesk, or a similar tech role Confidence working with macOS and Windows environments Understanding of networking (TCP/IP, DNS, DHCP) Excellent communication and multitasking skills A customer-first attitude and enthusiasm for learning Bonus Points Familiarity with Microsoft 365, Google Workspace, or other cloud systems Experience using MDM tools like Intune or JumpCloud Relevant IT certifications (CompTIA A, ITIL, Microsoft, etc.)If you’re eager to grow your career in a forward-thinking macOS and Windows IT environment where no two days are the same—we’d love to hear from you. Apply today! Eligo Recruitment is acting as an Employment Business in relation to this vacancy. Eligo is proud to be an equal opportunity employer dedicated to fostering diversity and creating an inclusive and equitable environment for employees and applicants. We actively celebrate and embrace differences, including but not limited to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran status, and disability. We encourage applications from individuals of all backgrounds and experiences and all will be considered for employment without discrimination. At Eligo Recruitment diversity, equity and inclusion is integral to achieving our mission to ensure every workplace reflects the richness of human diversity