Customer Service Account Handler
Gillingham
A fantastic opportunity to work in the UK’s industry-leading independent fire and security specialist company, they are renowned for their expertise in design, supply and installation.
Package
£26-28,000
Monday – Friday 8.30-5pm | generous leave allowance | company pension scheme | company parking | Medicash heath plan | Employee discount scheme
Main Responsibilities
As a Customer Service Account Handler, you'll be the go-to point of contact for a portfolio of clients, ensuring that all planned maintenance and remedial works are coordinated effectively.
Coordinate planned maintenance and remedial works with engineers and clients
Ensure follow-up tasks are completed accurately and on time
Deliver services within agreed KPI deadlines
Respond promptly and professionally to client enquiries
Manage emergency call-outs in line with contractual KPIs
Build and maintain strong client relationships, including occasional site visits
Perform general administrative duties, including data entry and record maintenance
Process documentation in line with company procedures
Provide support across the wider Service Support Team
Knowledge and Experiences
Outstanding customer service skills articulate, professional, and empathetic
Proficient in MS Office applications
Strong interpersonal and relationship-building abilities
High attention to detail and a commitment to accuracy
Able to prioritise effectively and work to tight deadlines
A team player whos also comfortable working independently
If you are local to the area and seeking a new Customer Service Account Handler position, then please apply now. If your application is successful a 4way member will be in touch