Company description: A rewarding place to work. At Rathbones, We invest in everyone's tomorrow that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business. Job description: Job Title: Administrator - ISA's Department: Operations - ISA's Location: Liverpool Contract Type: FTC - 12 Months The Role Delivery of service excellence and protection of client assets Compliant with regulatory requirements and company policies Positive contribution to your teams new and existing initiatives Outcomes of the Role Provide a professional and reliable service for clients, investment managers, advisers, and product providers Ensure you are adhering to the teams current SLAs and to all regulatory requirements Accountable for administrative tasks within the team in line with the teams procedures manual Ensure that you are actively participating in Continuous Improvement principals and the 41 habits. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX) Assist in User Acceptance Testing (UAT) of new and existing IT systems Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained Follow the conduct rules and act with integrity Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager Build and maintain relationships with all stakeholders, both internal and external Any other duties as required Knowledge, Skills and Experience Excellent organisational and time management skills High level of accuracy and attention to detail with ability to grasp new tasks quickly Strong written and verbal communication skills Focus on delivering service excellence Good working knowledge of Microsoft Office applications A team player able to multi-task in a fast-paced environment Ability to build constructive relationships with other members of staff at various levels Adaptable, flexible, and able to accept responsibility for given tasks A minimum of 5 GCSEs (grade A-C/ 5-9) including Maths & English Experience of working as part of a team Desirable: industry knowledge and an interest in the wealth management sector