Job Description
Parts Advisor (Tele Based) Required!
Near Enfield – Prestigious Main dealership
OTE £28,500
Our client is a franchised Car Dealership who is looking to recruit an experienced Parts Advisor to join their team in the Enfield area.
Tele Parts Advisor Role:
Working within a small team, you will be focused on delivering a modern and efficient parts service. The main priority will be to maintain a high level of service to the Workshop to ensure technicians remain productive, ensure electronic up-sell VHCs are completed promptly.
As a Parts Advisor you will enjoy working in a busy department ensuring the correct parts are ordered for customers both internal and external, exceeding expectations where possible and delivering high class service. You will seek to increase all aspects of the Parts business through direct selling. You will be familiar with our stock and products available and that of our competitors. You will undertake regular stock checks, follow up with customers on orders, develop and maintain good working relationships with suppliers and drivers and adhere to the money handling procedure at all times
Responsibilities/skill
1. To liaise with customers both on the telephone and face to face, assisting to identify and source parts
2. To ensure parts are correctly ordered to specification and checked on arrival
3. To follow up with customers on progress of parts and prices
4. To maintain a tidy Parts department and workstation
5. To assist with stock checks, identifying damaged goods or losses
6. To have a passion for customer service, enjoy working on the phone and face to face, speaking to customers developing rapport and following up as agreed
7. To be computer literate, with knowledge of Kerridge/Drive & ETK
8. To have previous experience of working as a Parts Advisor, preferable in a franchised motor-trade environment