Deliver Service Excellence. Drive Client Success. Are you an experienced, detail-oriented customer service professional who thrives on building long-term client relationships? Do you have a strong sense of ownership, a solutions-focused mindset, and the ability to manage multiple accounts with efficiency and care? Trade Mastermind is seeking a professional and committed Customer Account Manager to deliver exceptional service to our growing client base. This is a high-impact, client-facing role where your dedication, organisational skills, and interpersonal abilities will be instrumental in driving customer satisfaction and retention. If you're passionate about delivering real value to clients and are looking to grow within a high-performing, ambitious team, we’d love to hear from you. Key Responsibilities * Act as the primary contact for a portfolio of clients, ensuring high levels of satisfaction and engagement throughout the client journey. * Lead the onboarding process for new clients, coordinating all necessary documentation and ensuring a smooth handover from sales. * Provide clear, tailored support and training to clients on our products and services, ensuring they understand how to derive maximum value. * Monitor client activity and proactively address potential issues, ensuring any concerns are resolved quickly and professionally. * Collaborate closely with internal departments, including sales,...