About the Role:
A leading organisation in the education and creative sectors is seeking a highly motivated IT Operations Manager to lead its technology infrastructure, support services, and cyber resilience programmes. You’ll play a pivotal role in delivering robust, secure, and modern IT operations across a diverse user base.
Key Responsibilities:
* Lead a team of six IT professionals delivering support, systems administration, and project implementation.
* Oversee ICT service desk operations, managing incidents, service requests, problem resolution, and change control.
* Ensure the security and resilience of ICT systems, including cyber training, compliance, and disaster recovery readiness.
* Administer core infrastructure, including Windows servers, desktop environments, cloud systems, and storage.
* Manage software and hardware lifecycles, including upgrades, patching, and vendor contracts (e.g., Microsoft 365, Azure AD).
* Maintain IT policies, ensuring alignment with data protection, licensing, and security legislation.
* Produce monthly KPI reports on helpdesk activity, cyber compliance, infrastructure health, and training participation.
* Manage operational budgets and supplier relationships.
* Collaborate with other IT and digital services leaders to support strategic initiatives.
Essential Experience & Skills:
* Proven experience managing IT operations teams in a structured ITIL or service-led environment.
* Strong technical background in:
* Microsoft Windows Server & Desktop
* Office 365 administration
* Active Directory / Group Policy
* Cloud technologies (e.g., Azure)
* Network management and security
* SQL Server administration
* Experience of contract negotiation, vendor management, and budget control.
* Strong understanding of cyber security best practices.
* Ability to manage competing priorities, delegate effectively, and drive continuous service improvement.
* Excellent communication and stakeholder engagement skills.
Desirable Technical Skills:
* Microsoft or Cisco certifications (e.g., MCSE, CCNA)
* Knowledge of VOIP systems (e.g., Mitel)
* Microsoft Hyper-V, SCCM, PowerShell scripting
* Experience with endpoint protection (e.g., McAfee EPO)
* Exposure to tools like PaperCut, Asimut, and call-logging systems
Ideal Candidate Will Also Have:
* A degree in a relevant discipline or equivalent professional experience.
* A proactive, solutions-oriented mindset and the ability to thrive in a dynamic environment.
* An appreciation for creativity and education as core elements of the organisational culture.
* A personal commitment to diversity, equity, and inclusion in the workplace.