The Opportunity
At our 5-star lifestyle hotel, the front desk is more than a check-in point—it’s the heartbeat of the guest experience. We’re looking for a confident, charismatic, and detail-driven Front Office Manager to lead our front-of-house team and ensure every arrival, stay, and departure is seamless, stylish, and sincerely memorable.
Your Role
As Front Office Manager, you’ll be the face of our guest journey and the leader behind the scenes. You’ll inspire your team to deliver warm welcomes, thoughtful service, and flawless operations—day and night.
What You’ll Be Doing
1. Lead and manage the front office team, including reception, concierge, guest services, and night audit.
2. Ensure smooth daily operations and exceptional guest experiences at every touchpoint.
3. Handle escalated guest concerns with professionalism, empathy, and swift resolution.
4. Collaborate with housekeeping, F&B, and reservations to ensure seamless communication and service delivery.
5. Train, coach, and develop team members to deliver service with personality and polish.
6. Monitor performance, manage budgets, and uphold brand standards.
Benefits
7. Our enviable employee discounts on bedroom rates across the LGH hotel portfolio.
8. Shopping discounts - ranging from groceries, fashion, travel, utilities, days out, and even holidays.
9. Eye care
10. Free legal & money advice
11. Counseling sessions
12. Hospital & death benefit plans
13. Cycle to work scheme
14. Wellbeing tips and support fitness videos
15. Recipe ideas
16. Advice on keeping active and healthy living
17. Wellbeing podcasts and tv
18. Breathing exercises
19. 24/7 advice and support line
20. Team reward & recognition
21. Free meals on duty
Ideal Candidate
22. Proven experience in a front office leadership role within a luxury or lifestyle hotel.
23. A guest-first mindset and a calm, confident approach to problem-solving.
24. Strong leadership, communication, and organisational skills.
25. A flair for service, a love for people, and a drive for excellence.
26. Flexibility to work shifts, weekends, and special events.
Hotel
St Martins Lane London and Sanderson London are part of Morgans Originals, a brand of unique lifestyle hotels. They combine elegance with a touch of chaos, creating an unexpected and bold experience.
About us
Looking for an exciting career in the hospitality industry? Look no further than LGH Hotels Management! With a growing portfolio of 42 hotels throughout the UK, including globally recognised brands such as Crowne Plaza, Holiday Inn, and Best Western, all located in prime locations, we are the premier destination for those seeking a fulfilling career in hospitality. Join our dynamic team and be a part of shaping the future of the UK hospitality industry.