Recruiter: Jayson Coley-Wynters
Career Grade: Internal Grade D - Competitive + Benefits
Closing Date: 1st June 2026
Location: Whiteley Southampton
About the role
This highly technical Service Delivery role enables the implementation of the latest technology to meet our customers business needs. We provide managed IT solutions to thousands of customers across the globe, who rely on BT to keep their critical business operations running.
What you’ll be doing
* Designing and configuring, testing and troubleshooting networks
* Translating customer requirements into accurate, working configurations, diagrams and instructions for other agents
* Providing point of technical escalation within the team for complex issues
* Providing remote support to onsite engineers during solution deployment and resolving issues
* Actively supporting and implementing efficient ways of working and cost reduction
Essential Skills / Experience
* Existing, or ability to gain Government Security Clearance and NPPV3
* Network design, configuration and implementation skills/accreditations
* Troubleshooting customer network deployments
* Vendors include Cisco, Fortinet, Draytek, Meraki, Juniper, Palo Alto, Aruba
* Proactive continual learning and development
Desirable Skills / Experience
* Cisco CCNP and any other vendor accreditations
* Evidence of Testing and Troubleshooting
* Evidence of taking ownership of delivering project work packages
Our Package
* Competitive salary
* 10% on target bonus
* BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
* On-call allowance
* 25 days annual leave (not including bank holidays), increasing with service
* Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
* World-class training and development opportunitiesOption to join BT Shares Saving schemes.
* Discounted broadband, mobile and TV packages
* Access to hundreds of retail discounts including the BT shop
Flexible Working
This role offers a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week. #LI-Hybrid
#J-18808-Ljbffr