Overview
Join our Patient Support Centre team. You will be the first point of contact for prospective patients making enquiries through various online channels. Your main responsibility will be to respond promptly and professionally to patient enquiries in line with our Service Level Agreement (SLA), ensuring timely responses and a high standard of patient care.
Key Responsibilities
* Respond to patient enquiries from web forms, paid social media campaigns, and external marketing initiatives.
* Work consistently to meet the performance targets outlined in our SLA, ensuring prompt and effective communication.
* Provide accurate information about dental treatments and services.
* Assist patients in booking appointments across our network of practices.
* Collaborate with dental teams to support seamless patient journeys.
* Accurately record and maintain patient information.
Qualifications and Skills
* Excellent communication and interpersonal skills.
* A compassionate and patient-focused approach.
* A commercial mindset.
* Ability to manage multiple enquiries efficiently while meeting SLA expectations.
* Previous dental or clinical experience (e.g., dental nurse or Treatment Coordinator).
* Comfortable working independently in a remote environment.
* Confident using digital systems and quick to learn new tools.
* Be able to occasionally travel to our Support Centre in Northampton.
About the Role and Environment
Rodericks Dental Partners is a leading provider of dental care services across the UK. We are committed to delivering high-quality, patient-focused care, and operate a network of practices supported by our dedicated Patient Support Centre. We care about our people as well as our patients, and we strive to create an environment where you can grow, feel valued, and enjoy a healthy work-life balance.
What you'll be doing
* Make a meaningful impact on patient experience.
* Flexible working hours and a remote working environment, with occasional travel to Northampton.
* Training and ongoing professional development.
Compensation
* Salary
* Salary + Commission Opportunities
* Frequency: Monthly
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