Under the direction of the Line Manager to supervise the service points on a day-to-day basis and provide direct services to the public; to assist in the development of the service to meet the learning, information, leisure and cultural needs of the local community.
Responsibilities
* Ensure that all services are provided to consistently high standards and comply with current library policy and procedures
* Under the direction of the relevant Officers ensure that the service is developed effectively for all client groups in the community
* Under the direction of the appropriate officer ensure that clients have access to a suitable range of resources which meets their needs in line with the stock policy
* Supervise the day to day delivery and routine procedures of client-focused library services in the areas of learning, information, leisure and culture
* Ensure that statistics and file systems are maintained as required
* Assist the appropriate Officer/s in promoting and marketing the library as the hub of learning, information, leisure and culture in the local community
* Provide the first response to comments and complaints from the public within the guidelines of the Library Services complaint procedure
* Manage, supervise and appraise the senior library assistant/s, library assistants and ancillary staff at the service point
* Ensure the service point functions effectively by operating the timetable and duty rota
* Ensure time-sheets are completed and returned accurately and on time
* Lead and motivate staff to encourage maximum performance and provide appropriate opportunities for communication
* Supervise staff to ensure consistently high standards are maintained
* Assist relevant officers in identifying the training needs of staff and provide on site refresher and induction training for library assistants on routine aspects of branch library work in line with library service policies
* Maintain current awareness on library matters through: reading the relevant literature
* Attendance and participation in relevant courses, conferences/etc. in compliance with Libraries NI Staff Development Policy, including Staff Appraisal
* Ensure the routine maintenance of library premises, maintain files and records as required and refer any problems which cannot be dealt with locally to the appropriate officer
* Ensure that appropriate action is taken to comply with Health and Safety requirements for the benefit of staff and clients. Notify the appropriate officer of any major issues promptly
* Ensure that financial procedures and record keeping are adhered to
* Supervise all clerical/electronic functions at the service point
* Ensure adequate stationery and cleaning supplies for the service point from administration Department on a regular basis
* Where appropriate, act as duty officer while on the premises and ensure that a duty officer rota is in place for all hours when the library is open to the public
* Ensure that a booking system for facilities used by community groups is in place
* Ensure that all equipment is handled with care, maintained according to Libraries NI policy, properly secured and that the service point inventory is accurate and up- to- date
* Ensure that library guiding, signage and publicity materials are well maintained and replaced as required
* Ensure that the library is cleaned to a satisfactory standard and notify appropriate officer of cleaning problems
* Ensure that the library environment is safe, comfortable and welcoming for clients
* Any other duties relevant to the grade as required by the Director’s or his/her designated officer from time to time
Skills and Qualifications
* A minimum of two GCE A levels OR equivalent or higher qualification PLUS a minimum of two years’ experience working with the public in a customer focused environment within the last five years
* ORa minimum of three years’ experience, working with the public in a customer focused environment within the last six years
* Experience of contributing to the promotion and delivery of front line customer services to a diverse range of people
* Experience of using current Information Communication Technology (ICT) systems/applications in a work context
* Experience of working in partnership OR collaboration with internal and/or external customers
* Experience of working effectively within a team environment to meet organisational goals/objectives
* Have no criminal record which would prevent working with children and/or adults at risk
* Experience of managing staff
* Experience of working in a public, academic or specialist library
Further Information
Location: Ardoyne Library, BelfastAbility to work a mix of mornings, afternoons, evenings and weekends, both at base and in other service points as required to support business need
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