Position Overview
We are very excited to offer a rare opportunity for a highly experienced PA with enthusiasm to support our senior leadership countywide directorate. You must have significant experience as a PA, preferably with a Health Care provider, and be able to provide administrative oversight for all areas of the directorate but with specific PA responsibilities to the Service Director and three Deputy Service Directors. To provide comprehensive and efficient secretarial and personal assistant support ensuring the accurate and timely production of work to a high standard Word processing, audio‑typing, production of letters, documents, tables, presentations using Microsoft Office programmes (Word, PowerPoint and Excel in particular) Setting up/using multi‑media technology such as projectors and smartboards for meetings Receive and make telephone calls, taking messages, dealing with telephone and email enquiries appropriately and ensuring accurate and timely communication of messages.
As a merged and developing Mental and Physical Health Trust the Directorate is proud to offer a varied and broad portfolio demonstrating many of the benefits of the merger. The portfolio includes Dental, Sexual Health, SARC, Long Term Conditions, Therapies & Equipment Services, Homeless Health Care and CHPSS. While these services are very different the Directorate is proud to be able to demonstrate how they link together. The PA role is required to have a good understanding of the working models for each part of the Directorate and where necessary link with the administrators who support those services. The successful candidate will have a proven track record of ensuring excellent administrative skills and the ability to plan, predict and respond to last‑minute demands. You must be resilient, confident and innovative in your approach to problem solving and it is essential that the successful candidate has excellent people skills and is flexible and able to manage multiple tasks concurrently.
We have a skilled and dedicated workforce of over 5000 colleagues working in a diverse range of services over 55 sites and within people’s homes. We strive to enable a welcoming workplace culture that builds and celebrates civility, inclusivity and diversity, while providing a sense of belonging and trust. Annual staff surveys, regular Pulse surveys and other engagement opportunities provide our people with lots of opportunity to tell us about their experiences of working with us. In the latest staff survey, 61% of colleagues gave us their views. It was great to hear that:
Staff Survey Highlights
* 72% of colleagues would recommend the Trust as a place to work, ranking us 1st for Provider Trusts in the South West region on this question.
* 76% would recommend the standard of care provided in our services if a friend or relative needed treatment, also ranking us 1st in the South West region.
* 81% said that care of patients and service users is the Trust's priority, compared with an average in comparable NHS Trusts in England of 64%.
This high‑level overview shows we are in a healthy position, with higher scores than average for comparable organisations, alongside a great response rate, indicating good staff engagement. However, we also know we have plenty of room for improvement in many areas. To that end, we continue to prioritise and invest in our commitment to genuinely becoming a Great Place to Work with consistent top‑quartile performance in the annual staff survey and Pulse surveys.
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