The job description provided is comprehensive but could benefit from improved formatting and clarity. Here is a refined version that enhances readability and maintains all original content:
Commercial Service Manager, Walton-on-Thames
Client: [Client Name]
Location: Walton-on-Thames, United Kingdom
Job Category: Other
EU work permit required: Yes
Job Reference: 711361cc089c
Job Views: 3
Posted: 05.05.2025
Expiry Date: 19.06.2025
Job Description:
Our client, a global market leader in Mechanical & Electrical engineering within Low Temperature cooling technology, is seeking a Commercial Service Manager. Established in 1983 and based in Hampshire, the company employs 23 staff with a turnover of £32m. Despite recent economic challenges, the company has experienced stable growth and plans to expand further.
The Commercial Service Manager will lead the Service Department, managing customer interactions and establishing service processes aligned with sister service centres, while adhering to local regulations and customer expectations. Responsibilities include managing the service team, developing and implementing service procedures, and overseeing customer product flow to job completion.
* Maintain service orders, revenue, and margins in accordance with budgets, providing updates to MD and Operations Manager, including KPI reports.
* Develop and implement service policies and procedures.
* Promote the service as a product and explore opportunities for business expansion within the UK.
* Achieve annual targets for spares orders, revenue, and gross margin.
* Ensure compliance with ISO Quality Service Policies, Procedures, and Safe Working Practices.
* Provide after-sales service, technical support, and training to agents and customers as needed.
* Develop and maintain equipment resource requirements for the UK.
* Ensure all service systems and procedures meet UK and European standards.
* Develop and deliver training programs for Service engineers, technicians, and administrators.
* Communicate effectively with key leadership groups.
* Require a background in Mechanical and Electrical Engineering.
* Proven track record within a service organization.
* Proficiency in Microsoft Office Suite (Word, Excel, Teams) and ERP software.
* Company car: Tesla
* Bonus and full package details to be discussed at interview.
Bennett and Game Recruitment is a multidisciplinary technical recruitment agency based in Chichester, West Sussex, operating across the UK. We act as a recruitment agency for this vacancy and are GDPR compliant, processing your data in accordance with applicable laws.
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