Better places, thriving communities.
The purpose of this role is to lead the soft service delivery supporting the Compliance Manager on the Department for Transport (DfT) facilities management contract within their geographical area of responsibility (Peterborough, Ipswich, Norwich, Southend on Sea, Cambridge & Colchester area). The role is responsible for supporting all areas of soft service delivery to all affected properties within the defined geographical area (East of England).
The role will provide operational leadership and direction to ensure compliance with service delivery obligations, support the Compliance Manager in management of the P&L, SLA's and KPI performance measurement.
The Regional Workplace Manager will provide leadership to all staff and key supply partners, inspiring performance excellence across all levels and in all soft service delivery areas, working within the agreed commercial model and budgets and to drive innovation, operational excellence, and continuous improvement in delivering a best-in-class soft service provision.
The Regional Workplace Manager will manage the cleaning teams and ensure appropriate levels of resources are deployed with succession and development plans in place whilst ensuring all activities are carried out in accordance with all statutory requirements and corporate policies including, but not limited to, Health and Safety, Quality Assurance, Environment & Sustainability and Employment Legislation.
Additional responsibilities include:
1. To embed a zero accidents culture of Health and Safety within the contract
2. Update & manage CAFM System
3. Manage cleaning, waste, pest, security & anything relating to soft services
4. Manage a team of cleaners (around 30)
5. Ensure that the budget is adhered to, and all levels of expenditure are within the set contract targets.
6. To drive performance levels across the region with implementation of Business Improvement Plans to ensure continuous improvement, best practice and innovations are at the heart of our model.
To be successful in this role, you will have substantial and proven experience in multi-site soft services TFM contracts and experience managing a team of cleaners. You will have excellent people communication skills: ability to manage and develop positive relationships with stakeholders as well as the below:
7. Experience in successfully working in a pressured and stressful environment.
8. Full UK Driving licence.
9. A team player but able to work under own initiative and able to escalate matters out of own limitations.
10. Ability to organise and prioritise workload for multiple resources and functional areas.
Candidates will be required to meet security checks (BPSS & NPPV Level 2) to work on the client premises and must be happy with travelling to multiple sites
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing Shradha Singh at .