Our Horticulture Managers play an essential role in delivering customer experience across our stores - driving sales, promoting customer loyalty, providing excellent plant advice, and maintaining department standards. They work alongside the general manager to set a standard within our flagship department.
Responsibilities
* Oversee the horticulture department operations to maximise profitable sales and growth, creating a customer-focused environment.
* Provide expert advice on plant care, maintenance, and gardening products.
* Motivate your team to deliver an exceptional in-store experience, ensuring a positive customer journey.
* Collaborate with central support teams and maintain excellent communication to enhance our business.
* Ensure compliance with health & safety regulations, prioritizing employee and customer welfare.
* As a senior management team member, take on duty manager responsibilities, including key holder duties.
Who We Are Looking For
* Horticultural expertise combined with retail management experience.
* Commercial awareness with understanding of budgets, profitability, and sales growth.
* Ability to identify training needs and coach staff effectively to deliver excellent customer service and maintain a safe environment.
* Adaptability to changing priorities, workloads, and regulations.
* Leadership skills to manage change positively and motivate the team through seasonal cycles.
* Alignment with our values: teamwork, continuous improvement, positivity, passion for gardening, and customer focus.
What We Offer
* Generous annual leave entitlement with flexible holiday scheduling.
* Uncapped store discounts, including 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream for financial wellbeing support, including early earnings access, savings, and financial advice.
* Support from Retail Trust with confidential support, virtual GP, counselling, and retail rewards.
* Development opportunities via Dobbies Academy with eLearning and training programs.
* A passionate, diverse, and supportive team culture committed to customer satisfaction.
About Us
Founded in 1865 by James Dobbie, Dobbies is the only garden centre retailer with stores across every UK nation. We celebrate gardening and plants through our own brand, concessions, and services, promoting garden living year-round.
Many stores feature a restaurant or coffee shop, providing a welcoming environment for customers. We organize events and activities to bring communities together and support a national charity partner.
We are dedicated to being a great place to work, encouraging colleagues to be their best, share successes, and contribute to a positive team environment.
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