Job Description
Business Analyst
Salary: £35,060 – £43,826 + Benefits + Profit Share Bonus
Location: Coleshill, Birmingham (Office-based)
We’re hiring a Business Analyst to join a fast-growing SaaS and hardware-integrated technology business that powers the full customer and vehicle journey for major parking and logistics operations across the UK. This role sits within the Product function and plays a critical part in bringing structure, clarity, and discovery discipline to support Product, Engineering and QA teams.
We welcome applications from candidates looking for full-time, part-time or job-share arrangements. Inclusivity and flexible working are at the heart of our culture.
The Role
As a Business Analyst, you will help shape how products are understood, documented, and delivered. You’ll work closely with internal teams and clients to uncover pain points, define requirements, and ensure the delivery of high-quality features and improvements.
You will:
1. Investigate and document current product behaviour across web, mobile, kiosks, lockers, and ANPR-integrated systems.
2. Produce process maps, data flows, user journeys, state models, and maintain documentation in Confluence and Jira.
3. Facilitate discovery s...