Mental health transport assistant

Mental Health Transport Assistant Full Time (40.36 h - 42.12 h per week) Location: 4200 Waterside, Birmingham Business Park, Birmingham, B37 7YN Reports To: Deputy Care Operations Manager Job Type: Full-time Shift Pattern: 4 on / 4 off rolling shift pattern (between days and nights) Annual remuneration starting from £28,629.64
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If youre looking for a rewarding role in Mental Health Care, this is your opportunity! Working in healthcare allows you to make a real difference in people's lives during their most vulnerable moments.
We are seeking compassionate and dedicated Mental Health Transport Assistants to join our growing team. Experience is a bonus, but not essentialfull training is provided. Were looking for empathetic individuals who thrive in a team environment and are committed to providing respectful, person-centred care.
This role involves far more than driving. Youll be working directly with patients, ensuring their safe and dignified transport, often during mental health crises. Situations may require you to apply de-escalation techniques and trained interventions, always prioritising patient wellbeing.
What Youll Be Doing?
You will support a range of transport needs involving individuals detained under the Mental Health Act, including:
Hospital transfers, court or prison escorts, and medical appointments
House extractions under Section 135, working alongside police and mental health professionals to safely move patients from their home to a place of safety
Community assessments, supporting local authority mental health reviews in peoples homes
Bed watch services, where you supervise and support admitted patients during hospital stays
Suite Work, providing care and supervision for patients held in psychiatric suites under Section 136 or 135, often for up to 2436 hours
You will work in crews of two or more, rotating between driving, escorting, and sitting with patients. We use secure, specially-adapted vehicles under 3.5 tones, with larger Safe Area Vehicles for more complex transfers.
Equal Opportunities
Secure Care UK is an equal opportunities employer. We are committed to creating an inclusive environment for all employees and applicants. We welcome applications from all sections of the community regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation, in line with the Equality Act 2010.
Requirements:
Full UK Manual Driving License (Required)
Enhanced DBS certificate within the last 3 years (Preferred)
Strong communication skills and ability to stay calm under pressure
Team player with resilience, empathy, and great attention to detail
Minimum 12 months driving experience preferred
Who We Are?
Secure Care UK was founded in 2013 in response to a national need for safe and compassionate transport for individuals detained under the Mental Health Act. We are the only Secure Patient Transport provider in the UK meeting Restraint Reduction Network (RRN) standards. Headquartered in St. Leonards - On - Sea, we operate nationally and also handle some international transfers. Celebrating 10 years of service in 2023, our core values remain: Patient First, Respect, Openness, Unity, and Determination.
What We Offer:
Training & Development
Full induction including de-escalation, physical intervention, handcuff training, and First Aid
Additional specialist training and NVQ Diplomas
Career progression and mentoring opportunities
Benefits:
Company pension
Refer-a-friend bonus
Health Care Cash Plan (after 6-month probation)
Blue Light Card eligibility
Employee Assistance Programme (from day one)
Full uniform and enhanced PPE
Additional annual leave after 2 years
Wagestream financial wellbeing platform
Monthly Care Awards and driver recognition schemes
Suggestion scheme with rewards for implemented ideas
Please Note:
Due to the nature of our work, flexibility is essential. Shifts may overrun or vary depending on patient needs. Overtime is paid at £1.75 p/h with enhanced pay (£1.20 p/h) for work involving Place of Safety and Bed Watch.
We pay Over Runs at an additional £8 p/h .
We are exempt from the Rehabilitation Offenders Act 1974.
Please note that we DO NOT provide SPONSORSHIPS.
We are Veteran Aware.
If youre passionate about making a difference and supporting people through challenging times, wed love to hear from you. Apply today and start a meaningful career with Secure Care UK.
#SCUKIndeed
Job Type: Full-time
Benefits:
Additional leave
Company pension
Referral programme
Experience:
Driving: 1 year (required)
Licence/Certification:
Full UK Manual Driving License (required)
Work authorisation:
United Kingdom (required)
Work Location: In person

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