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At Davies, people are at the heart of all we do. Our values emphasize that we succeed together, making the business a great place to work! You will be valued, supported, and receive excellent benefits, including but not limited to:
* Reward platform – discounts for over 800 retailers
* 25 days holiday including UK bank holidays (rising with service, plus the option to purchase up to 5 extra days a year!)
* Development, training, and professional qualifications
Davies Group is looking to recruit a Vehicle Booking Agent to work within our Vehicle Replacement Group team in Solihull, Birmingham. This role involves communicating sensitively with parties involved in car accidents and gathering information to process and assess claims. You'll need great customer service skills and ideally some background in insurance or credit hire, but full training is provided if you are entry-level.
At Davies, we value transferable skills and qualities that focus on what you can bring to the role. Industry experience is beneficial but not essential, as we will provide comprehensive training and support.
What will your day look like:
* Process vehicle hire requests from our corporate clients on the in-house system
* Operate within agreed SLAs
* Manage bookings of hire vehicles through the company's preferred supply chain via the in-house system
* Coordinate the delivery of hire vehicles using the company's system
* Manage a caseload of claims, making telephone contact and providing updates to clients, insurance companies, and other third parties involved in the claim
* Maintain accurate records of the history and current status of claims awaiting hire decisions or arrangements
* Provide advice to clients regarding their claims and additional services offered by the business
* Ensure compliance with all technical and regulatory processes and procedures
* Perform any other duties as appropriate for this role
Abilities And Knowledge:
* Previous experience in a busy administration and customer service role
* Proactive problem-solving skills and ability to organize own workload
* A quick learner with an aptitude for understanding processes and technical information
* Experience in insurance or credit hire business is advantageous but not essential
* Strong proficiency with technology, including Microsoft Office packages
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