Operations Delivery Manager - MotherwellOperations Delivery ManagerRail Division ¦ ScotlandReporting to: Senior Service Delivery ManagerSafety Status: Safety ManagementContract: Full timeOn-call: RequiredAbout the roleAt NTS, rail operations are about far more than moving trains — they’re about keeping people safe, delivering for our customers, and running a resilient, high‑performing service 24/7, 365 days a year.As an Operations Delivery Manager, you’ll lead and inspire a large, highly skilled Traincrew team at a DRS location in Scotland. You’ll be responsible for ensuring the right people, with the right skills, are in the right place at the right time, enabling us to deliver safe, secure and commercially successful rail services in a highly regulated environment.This is a high‑impact leadership role, combining strong people management, operational excellence, safety leadership and collaboration across the wider Rail Division and NTS.What you’ll be responsible forOperational leadership & service deliveryFull, day‑to‑day line management of Traincrew at the location, in line with company policies, procedures and working instructionsEnsuring Traincrew capacity, availability and competence to deliver a 24/7/365 service, planned by Operations PlanningOwning service delivery performance at the location against Integrated Business Performance (IBP) KPIsManaging train flows, terminal operations and third‑party interfaces connected to location workflowsWorking closely with:Planning on route learning and resourcingControl on roster planningCommercial on business acceptance and commercial decisionsEngineering to ensure rolling stock and assets are available to deliver the service planProviding Operational On‑Call cover as requiredDeputising for the Senior Service Delivery Manager when neededSafety, security & complianceLeading safety, security and resilience activity at site, supporting company initiatives and ensuring safety plans are fully deliveredEnsuring all service delivery operations are:Safe, secure and reliableCompliant with national, railway and nuclear regulations and standardsAligned to customer expectations and commercial targetsChampioning and embedding a strong safety culture across Service DeliveryDelivering safety briefs and leading safety management activitiesEnsuring all terminal, yard and depot risk assessments and documentation are current, accurate and relevantSupporting investigations and both internal and external auditsPeople leadership & developmentLeading, managing and developing a high‑performing Traincrew workforce (c.214 staff)Ensuring Traincrew adherence to agreed terms and conditionsApplying the Competence Development Plan (CDP) consistently, working in partnership with Standards and TrainingOverseeing Traincrew recruitment in line with Operations Planning and supported by HR and Standards & TrainingManaging Traincrew performance against objectives, including coaching, mentoring and welfare supportDelivering people management activities in line with HR policies and processesManaging annual people plans and building a strong succession and talent pipelineEnabling Standards & Training Managers and Competence Assessors to meet all assessment and competence targetsCulture, leadership & continuous improvementLeading and inspiring a culture of engagement, accountability and innovation, living the NTS principles of Freedom, Helpfulness and DriveChampioning equality, diversity and inclusionDriving continuous improvement and business transformation to maximise service delivery effectiveness and efficiencyActing as a mentor and coach to other leaders across Rail, role‑modelling behaviours aligned to NTS Management StandardsRepresenting the Service Delivery location at internal and external forums and meetingsWho we’re looking forQualificationsEssentialDegree or equivalent experienceRelevant professional qualification or certificationEvidence of continuous professional developmentWilling to work towardsLevel 3/5 Aspiring Leader (CILM), orLevel 5 Operations or Departmental Manager (CIRO), orLevel 7 Senior People Professional (CIPD)ExperienceProven success in managing operations within a commercial, safety‑regulated environment of similar scale and complexityStrong track record of leading and developing high‑performing operational teamsExperience working with Trade Unions and RegulatorsEvidence of delivering effective safety, risk and compliance managementDemonstrable experience leading change and business transformationKnowledgeStrong understanding of Traincrew terms & conditions and the RSSB Train Driver Rule BookWorking knowledge of the DRS network, traction and rolling stockSolid understanding of Safety Management SystemsExperience operating within a highly regulated safety‑critical environmentSkills & attributesConfident, credible operational leader with strong interpersonal impactExcellent communicator, able to influence at all levelsStrong organisational, planning and time‑management skillsHigh degree of integrity, probity and attention to detailAbility to manage budgets and projects to scope, cost, schedule and qualityComfortable operating in public/private interfacesIT‑literate, with experience using Microsoft Office and NTS business systemsTraining & capabilityCore training: Manual Handling, Fire Awareness, Car Driver AssessmentOn‑the‑job operational training and systems knowledgeTechnical training including: OTMR analysis, incident investigation, disciplinary hearings and TOLOHealth, safety and human factors training including accident investigation and IOSH Managing SafelyAdditional informationSecurity clearance: BPSS / Counter Terrorist Check (CTC)Willing and able to travelFlexible approach to working hoursOn‑call requirementImportant noteDuties may evolve over time within the scope of the role and grade. The post‑holder will be expected to undertake any reasonable duties aligned to their skills and experience. Work location will be confirmed in discussion with the line manager and in line with business need.The companyWe are the leading global provider of safe, secure and reliable nuclear transport solutions that make the world safer and more sustainable.As part of the UK’s Nuclear Decommissioning Authority, we support the largest environmental restoration programme in Europe, and we use our specialist transport and logistics expertise to help customers and partners around the world solve their own complex challenges.