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Customer Service Advisor - Stratford, Stratford-upon-Avon
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Client:
Axis Europe
Location:
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
ac9c8b4378e3
Job Views:
17
Posted:
12.08.2025
Expiry Date:
26.09.2025
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Job Description:
Role
We have an opportunity for a Customer Service Advisor to join our team in Stratford. Within this role, you will provide clients and customers with excellent, first time resolution service across multiple channels.
Key Responsibilities
* Deal with inbound calls from residents and/or social housing provider in relation to repair works; including raising new jobs, appointments scheduling and existing works updates.
* Adhere to call handling procedures, Axis policies and operation processes in order to ensure "First Class" service is delivered at all times.
* Use IT systems to raise new repairs, book in and rearrange appointments for customers and/or clients whilst on the phone.
* Liaise with clients, Axis operatives, managers, staff and sub-contractors in order to provide updates to works and resolving repairs issues.
Requirements
* Previous experience in call centre environment, dealing with high volumes of calls (desirable)
* First time customer service face to face, via the phone or writing
* Ability to prioritize tasks
Other Key Information
* Working hours 8am-5pm Monday-Friday
* 22 days annual leave which increases with length of service
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