Salary: £40,000 - 70,000 per year Requirements: I require experience in supporting internet products such as ADSL, VDSL, FTTC, FTTP, SoGEA, and Ethernet. You should possess strong knowledge of IP networking, including DHCP, DNS, VPN, NAT, and VoIP. Proven ability to configure, install, and troubleshoot routers, wireless access points, and Wi-Fi protocols is essential. Familiarity with telecommunications PBX systems such as Panasonic, Samsung, and Horizon is important. Excellent communication skills and a problem-solving mindset are also necessary. Responsibilities: You will diagnose and resolve technical issues, ensuring long-term solutions are implemented effectively. Providing advanced troubleshooting support for escalated incidents from Tier 1 will be part of your role, showcasing your expertise. Analyze and resolve software, hardware, and networking problems across diverse systems as needed. Perform remote installations of cloud-based telephony systems to ensure seamless integration. Deliver training and onboarding support to users, ensuring optimal utilization of hardware, software, and services. You will investigate and resolve end-user technical issues while maintaining high service standards. Technologies: Cloud Ethernet Hardware Support NAT VPN More: This role is pivotal to our mission of delivering world-class communication solutions to businesses. As a Technical Support Engineer, you will play a key role in ensuring customer satisfaction and operational efficiency, contributing to our reputation for excellence and innovation. This position is based at our head office in Telford, providing a collaborative and supportive environment for professional growth. If you’re ready to join a forward-thinking company and make a real difference, we invite you to apply for the Technical Support Engineer role. Don’t miss this opportunity to advance your career and be part of a highly skilled team! last updated 5 week of 2026