Reception Manager (London) – Global Investment Firm A leading global investment firm is seeking an experienced and highly professional Reception Manager to oversee front-of-house operations at its London office. This is an excellent opportunity for a proactive and detail-oriented individual who takes pride in delivering exceptional service and maintaining high workplace standards. Reporting to the Office & Administration Manager, you will take full ownership of reception and client-facing areas, ensuring a seamless, welcoming, and efficient experience for all visitors and staff. Key Responsibilities Take ownership of a busy reception and meeting space, ensuring it is maintained to the highest standards at all times Supervise and support reception and housekeeping staff, delegating tasks effectively Deliver a professional and welcoming experience to clients and visitors, including VIPs Manage incoming calls and central inboxes efficiently and professionally Coordinate meeting room bookings, including AV and video conferencing requirements Support virtual meetings and liaise with IT to resolve technical issues Maintain and update reception procedures and operational documentation Oversee visitor access, building passes, and security processes Coordinate couriers, taxis, and guest logistics Liaise with facilities, contractors, and suppliers to ensure smooth operations Assist with health & safety responsibilities, including fire marshal duties Monitor office standards including cleaning, maintenance, and presentation Skills & Attributes Professional, polished, and service-focused approach Strong leadership skills with the ability to manage and motivate a small team Highly organised with excellent attention to detail Proactive, resourceful, and able to use initiative Calm under pressure with the ability to manage multiple priorities Excellent verbal and written communication skills Strong interpersonal skills with the ability to build relationships at all levels Discreet and able to handle confidential information Flexible and adaptable in a fast-paced environment Experience & Qualifications Minimum 5 years’ experience in a reception or front-of-house leadership role Experience working in a corporate or professional services environment preferred Proven experience managing high-profile clients and visitors Strong working knowledge of Microsoft Office (Outlook, Word, Excel, PowerPoint) Experience coordinating meetings across international time zones What’s on Offer Opportunity to work in a dynamic, global organisation A collaborative and professional working environment A key role with ownership and responsibility