About the Role…
As an Anti-Piracy Operations Analyst, you will play a crucial role in safeguarding the integrity of our clients' content. Operating within our Global Monitoring Platform, you will be responsible for various tasks including responding to customer requests, conducting forensic analysis, optimizing platform configurations, and identifying potential improvements. This role involves shift work, including daytime, evening, and night shifts, with weekend coverage required.
As one of our Anti-Piracy Operations Analysts, you will:
* Provide timely updates and responses to customer requests in accordance with defined Service Level Agreements (SLAs).
* Utilize networking forensic tools to investigate and enforce against pirate applications and illicit streaming devices.
* Optimize the configuration of the Friend MTS Global Monitoring Platform to meet customer requirements and operational efficiencies.
* Maintain event scheduling information and configure projects accordingly.
* Perform operational tasks such as ticket management, manual piracy identification, and web scraper creation/maintenance.
* Record post-event data for relevant events requested by the Client Services Team.
* Raise technical matters with team leaders for escalation to relevant Product and Engineering Teams.
* Apply Open Source Intelligence (OSINT) and Social Media Intelligence (SOCINT) techniques to identify new sources of piracy.
* Contribute to the maintenance of comprehensive operational procedure documentation.
* Identify potential system and operational improvements.
To be set up for success as one of our Anti-Piracy Operations Analysts, you will have:
* Bachelor's or master's degree in a technology-related discipline OR exposure/experience in a technical environment.
* Knowledge of networking fundamentals including IP addressing, DNS, routing, etc.
* Understanding of HTML, and familiarity with Javascript and web development/debugging tools.
* Ability to work independently while supporting and collaborating with colleagues.
* Meticulous attention to detail.
* Appreciation or passion for sports (due to the nature of content monitoring).
* Ability to work shifts including daytimes, evenings, and night shifts lasting around 10 hours.
* Must be able to commute to Birmingham, as this is an office-based position.
What we will offer you:
* 33 days of annual leave (Incl. Bank Holidays) + 1 day off for your birthday
* Enhanced Pension - 5% employee and 5% employer contribution
* Life Assurance - on the successful completion of your probation (4x your salary)
* BUPA (on the successful completion of your probation)
* Employee Assistance Programme
* Enhanced Maternity, Paternity and Adoption Leave (after a qualifying period)
* Various Learning and Development Platforms
* A flexible Benefits and Wellbeing Platform
* Full tech set up to ensure you have what you need to be successful in your role
* Weekly breakfasts in the office
Here at Friend MTS, we are dedicated to nurturing and expanding a culture of belonging where everyone feels seen, heard, valued for who they are. By embracing the diversity of our people (and future people) we achieve our best work, together. We ensure that at all stages of our hiring process, your education level, neurodivergence, background, race, religion, colour, sex, age, sexual orientation, national origin, or disability will not influence your chances for selection.
If you are interested in applying for a role at Friend MTS and need special assistance, please make us aware and we will support you in accommodating this.
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Location
Birmingham, West Midlands
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Department
Operations
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Employment Type
Full-Time
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Minimum Experience
Entry-level
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