Billing Associate
Equinix is the world’s digital infrastructure company, operating 240+ data centers across the globe and providing interconnections to all the key clouds and networks. Businesses need one place to simplify and bring together fragmented, complex infrastructure that spans private and public cloud environments. Our global platform allows customers to place infrastructure wherever they need it and connect it to everything they need to succeed.
We are a fast-growing global company with 20 years of continuous growth. Through our innovative portfolio of high-performance products and services, we have created the largest, most active global ecosystem of 10,000+ companies, including 2,100 networks and 3,000+ cloud and IT service providers in 32 countries spanning six continents.
A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment. that is foundational to our core values as a company and is vital to our success.
The Role:
The Billing Associate manages and resolves aspects of billing and billing query resolution and works with marginal supervision
* Monitors incoming case queue. Investigate, respond and resolve customer and internal billing queries.
* Processes billing adjustments timely and accurately to customer accounts making sure that the proper levels of authorization and documentation are in place.
* Review mid-month bill run to identify erroneous charges. Investigate and resolve prior to bill run commencing.
* Collaborate with Credit control to ensure appropriate reserves are in place for large known disputes.
* Attend account review calls.
* Assists in month end close related tasks.
* Support with adhoc activities throughout the month.
Qualifications:
1+ years in a Finance role preferred.
Strong Excel.
Clear and concise communicator.
Knowledge of Oracle Cloud an advantage.
Minimum of 2 days required in the office with Tuesday being mandatory.