Call Handler/Administrator - Social Housing Planned Works
Based in Welwyn Garden City
Hourly Rate - £12.21 - 13.00 an hour
Full-Time, temporary position (8-5 mon-fri)
We are working with a leading, social housing contractor to find a successful and proactive Call Handler to join their team based in Welwyn Garden City. This role is working on a planned maintenance contract within Social Housing.
Working in the Social Housing sector, you will have the exciting opportunity to develop your customer service and organisational skills by tackling several different tasks at once.
Key duties & responsibilities:
Provide our clients and customers with excellent, first contact resolution services across multiple channels.
Offer great customer service by listening to customers' queries, building rapport, demonstrating empathy, resolving queries / concerns and always opening and closing the call or correspondence in accordance with the company's customer service handling procedures.
Update Spreadsheets using Microsoft Excel
Taking inbound calls from Residents and/or Social Housing Providers in relation to repair works
Using IT Systems to book in and rearrange appointments for customers and/or clients whilst on the telephone.
Dealing with customer service queries, issues and investigating complaints in relation to outstanding works, delays and other defects (e.g. damage to property, employee behaviour)
Proficient in Microsoft Office (Outlook, Word, Excel)
Previous experience of office working
Positive work ethic
Social housing/estate agent experience is desirable
IT skills, customer service skills and the ability to work well under pressure are all essential for this role. You will also have experience in working in a call centre environment or in a telephone based role
You will be working for a modern, forward thinking business; that believe the strengths, skills and personalities of their people are the key to the groups success.
For your chance of securing this fantastic opportunity please apply online now!
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