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Assistant transport coordination officer

Devon County Council
Assistant
Posted: 11 August
Offer description

Are you someone with a cheerful outlook who is motivated and looking to find a role in a friendly team at Devon County Council?

If so, you could be the person we are looking for to join our busy team who arrange non-emergency patient transport for eligible people, registered with a Devon GP, to attend hospital appointments.

Patient Transport Advice Service (PTAS) are working in partnership with Devon ICB to ensure those people who need support are enabled to attend medical services on suitable and safe transport.

In this role you will be speaking frequently to patients, their carer’s, NHS professionals and DCC colleagues, to source information regarding the patient and ensure we have all the details we need to assess their eligibility to NHS funded transport and make travel arrangements to meet their needs.

For those not eligible, you will give information and advice on transport options (including public transport) to enable patients to make their own safe travel plans.

PTAS is now involved in booking transport for Adult Social Care. We are currently reviewing the processes and looking to see where we might integrate this work into our daily routine.

A confident phone manner, experience of working in a busy office environment and strong ability to multitask, and to prioritise your workload, is essential. If you have experience in an NHS or transport organisation it would be desirable, but not essential.

Good IT skills are essential, you will be using a range of Microsoft systems including Teams/Outlook/Excel/SharePoint, as well as bespoke database systems for transport provision, managing frequent phone calls and completing administrative tasks.

PTAS supports agile working, with a combination of working from home and in our office at County Hall (Exeter). You will work at least two days a week in the office and attend for any training or meetings as required.

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