Central Bookings Co-Ordinator - Darlington
About Us
Lane7 is the UK's fastest growing and biggest independent boutique bowling destination. We have multiple venues across our Lane7, Level X, Gutterball and ML7 brands. Bowling has always been our thing - since launch in 2013, but really, we're all your best nights in one: Pool, golf, darts, karaoke, arcades and a ton of next-level gaming experiences, combined with great drinks and fabulous food. A night with friends, date night, special celebrations and private functions we've got every occasion covered.
Could you be what were looking for?
Were looking for a Central Bookings Co-Ordinator who thrives on organisation, pace, and problem solving, someone who enjoys turning enquiries into bookings while also spotting opportunities to optimise capacity and drive revenue. Someone that lives and breathes hospitality and is able to keep up a high standard when working under pressure and to deadlines.
The Role
The Central Bookings Co-Ordinator is responsible for managingbookings of up to 29 guests across Lane7 Group venues while also supporting the optimisation of venue booking diaries. Working within theBookedit booking platform, this role ensures that group enquiries are handled quickly and professionally while proactively managing booking placement to maximise capacity, utilisation, and revenue.
In addition to booking administration and diary optimisation, the role plays an important part indriving revenue through upselling experiences, activities, and packages, helping guests enhance their visit while increasing average spend per booking.
Key Responsibilities include:
Manage incominggroup booking enquiries for bookings of up to 29 guestsacross multiple channels including website, phone, email, and partner platforms.
Respond promptly and professionally to enquiries, delivering a fast and positive first impression of Lane7.
Identify enquiries exceeding29 guestsand transfer them to the appropriateCorporate Sales Managerin line with internal processes.
Follow up enquiries and provisional bookings to maximise conversion and minimise lost opportunities.
Accurately input booking details intoBookedit, ensuring all booking information is complete and correct.
Proactivelyrecommend and upsell activities, food and drink packages, and premium experiencesto enhance the guest experience and increase booking value.
Convert enquiries into confirmed bookings by clearly communicating available experiences, packages, and booking options.
To be a success with Lane7, youll have: The ability to work evenings and weekends, this is not a Monday to Friday 9 - 5 role.
Experience working in hospitality, leisure, reservations, events, or guest services preferred.
Experience usingBookeditor similar booking platforms.
Strong organisational and administrative skills with excellent attention to detail.
Commercial mindset with the ability to identifyupselling opportunities and maximise booking value.
Confident written and verbal communication skills with the ability to recommend experiences and packages naturally.
Ability to manage multiple venue diaries and enquiries simultaneously in a fast-paced environment.
Proactive and solution-focused approach to problem solving.
Strong sense of ownership and accountability.
What Well Offer Salary - £26,000 - £28,000
28 days holiday per year (Plus 1 day holiday for every year worked - Up to 5 years)
Private Health insurance & benefits through Vitality
Company pension contribution
Free bowling and activities for you and up to 3 others when you arent working (off-peak time)
25% off food and drink
Get involved with different social activities throughout the year through our team social calendar
Annual team awards party
Refer a friend scheme
Cycle2Work scheme partnered with Halfords
Fancy being part of it all? Apply Now
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