Overview
Our Finance team is the steady hand behind the scenes - making sure everything adds up so our business can keep moving forward. We’re here to support our trading teams with smart, commercial thinking, keep track of every customer transaction, balance the books, and manage procurement with care and precision. We’re a close-knit team of around 90 people, covering a wide range of finance specialisms. That means there’s room to grow, stretch into new areas, and shape your own path, while still being small enough that everyone’s work really makes a difference.
This role is all about helping Dunelm stay resilient, ready, and responsive - no matter what comes our way.
You’ll lead the strategic and operational development on our Business Continuity Management (BCM), Crisis Management (CM), and Enterprise Risk frameworks. It’s a big-picture role with real impact, making sure we’re not just compliant with regulations, but genuinely prepared for the unexpected.
We’ve recently kicked off a major redevelopment of our enterprise wide business continuity plans, working with a third-party partner to build a strong foundation. You’ll take the reins from here - developing, embedding, and evolving our approach to BCM and CM so it’s robust, practical, and fit for the future.
You’ll work closely with teams across the business, especially Technology teams, building strong relationships and making sure our plans are understood, up-to-date, and ready to go when needed. Once the redevelopment programme is complete, you’ll be responsible for ongoing maintenance and effectiveness of our business continuity and crisis management plans. You’ll own risk management and risk reporting, supported by our Head of Internal Audit and Head of Finance Transformation and Controls.
If you’re ready to shape how we prepare for the unexpected - and want to make a real difference behind the scenes - this could be your perfect next step. Let’s build something resilient, together.
What you'll be doing
* Develop and maintain a BCM framework aligned with ISO 22301
* Lead Business Impact Assessments (BIAs) across critical business functions to identify recovery priorities, dependencies, and tolerances;
* Oversee the creation and maintenance of Business Continuity Plans (BCPs), ensuring they are tested, updated, and embedded into business operations;
* Collaborate with IT to align Disaster Recovery (DR) strategies with business needs, including RTOs, RPOs, and MTPDs
* Develop and maintain crisis playbooks, escalation protocols, and communication strategies for internal and external stakeholders
* Conduct regular crisis simulation exercises and post-incident reviews to drive continuous improvement
* Monitor emerging risks and trends, engaging with Dunelm senior leadership to ensure timely and appropriate control measures are in place.
* Prepare insightful reports and presentations on risk and control topics for various stakeholders.
* Contribute to the creation and upkeep of documentation related to financial controls and risk management processes.
* Work with stakeholders to develop achievable management action plans, designed to mitigate risks identified.
* Identify and assess financial and business risks and issues as they emerge, communicating these as appropriate.
What we'll look for in you
Essential Skills:
* Excellent stakeholder management and communication skills
* Proven experience in leading BCM, CM, and enterprise risk programmes
* Strong knowledge of ISO 22301, and third-party risk management
* Demonstrated ability to influence senior stakeholders and lead cross-functional teams.
* Experience in resilience testing and scenario planning
* Strong understanding of risk management best practices.
Desirable Skills
* Professional certifications such as MBCI, CBCP, or equivalent are desirable but not necessary
* Experience using Co-pilot / Chat GPT or other AI tools
Behaviours:
Connecting: Building strong relationships with other teams and connecting colleague across team boundaries.
Communicating:
* Taking the time to engage colleagues with relevant and timely information.
* Presenting reliable information, building credibility and meeting everyone’s needs.
Being Curious:Always probing beyond the first answer and listening attentively to gain the full picture.
Adapting: Anticipating pitfalls and responding to issues, having courage to change direction to achieve the required outcomes.
Customer First: Putting the customer and our purpose at the heart of communication and team objectives.
Thinking Big: Using the internal environment and emerging external trends to inspire big thinking.
Making Decisions: `Making decisions with integrity, in line with our purpose and value ·
Innovating: Having quality conversations that help critical thinking, unlocking innovation and continuous improvement.
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