Better places, thriving communities.
Job Title: Planning Administrator
Salary: £26,.56 per annum
Hours: 40 per week
Contract: Permanent
Type of Employment: Full Time
Location: Essex County Council, County Hall, Market Road, Chelmsford, Essex, England, CM1 1QH
We are looking for a Planning Administrator to join us on the Essex County Council account. At Mitie on the Essex County Council account, we deliver fully integrated Total Facilities Management services across a diverse estate of just under buildings. Our teams are responsible for maintaining safe, compliant, and efficient environments, supporting everything from day-to-day operations to long-term asset performance. We bring together a wide range of specialist services including security, workplace facilities management, engineering, projects, and landscaping, ensuring a seamless and high-quality service across the portfolio. Working collaboratively, our people play a key role in supporting the council's services, improving building performance, and enhancing the experience for staff, residents, and visitors across Essex.
This position is Monday to Friday 8-5 at county hall in Chelmsford. It is a fantastic opportunity for entry level candidates with onsite training or those with experience.
This is a permanent position, providing a fantastic opportunity to be part of a collaborative, forward-thinking business. You'll be responsible for managing the Reactive and Planned Preventative Maintenance (PPM) work order processes and ensuring engineers are allocated efficiently to meet contractual obligations.
Key Responsibilities:
1. Plan, allocate, and dispatch reactive and PPM work orders to engineers, ensuring work is completed within agreed timescales.
2. Manage and maintain engineer diaries, ensuring availability and coverage across sites.
3. Keep the Maximo CAFM system up to date, ensuring all job details, statuses, and comments are recorded accurately and in a timely manner.
4. Utilise planning and scheduling software, including Click and other relevant systems.
5. Raise purchase orders for the engineering team as needed for parts and service requirements.
6. Maintain accurate engineer holiday and absence records to support resourcing plans.
7. Attend weekly operational meetings to report on outstanding jobs, KPIs, and priorities.
8. Contact engineers and subcontractors directly to confirm job details, chase updates, and resolve issues.
9. Monitor and report on reactive and PPM job delivery, ensuring all contractual KPIs and SLAs are met.
10. Escalate any potential service failures or unavailability of engineers to the relevant supervisor or manager.
11. Manage documentation including compliance certification and updates to the central compliance library.
12. Provide excellent customer service, answering internal and external calls in a professional and timely manner.
13. Support the continuous improvement of planning and scheduling processes.
14. Be able to travel to a Category 1 site, as part of your duties when required.
What We're Looking For:
15. Previous experience in a planning or scheduling role is desirable but not essential – full training provided.
16. Experience in a customer-facing or helpdesk environment is beneficial.
17. Strong IT skills, particularly in CAFM systems (e.g., Maximo), Microsoft Excel, and scheduling software (e.g., Click).
18. A logical and methodical approach to problem-solving and planning.
19. Excellent communication skills – both verbal and written.
20. Able to work under pressure and meet tight deadlines.
21. High attention to detail and organisational ability.
22. A team player who can also work independently.
23. Flexible and adaptable to changing business needs.
24. Assertive and proactive attitude when handling challenges or delays.
Our market-leading offering provides you with benefits that suit your lifestyle.
We have a virtual GP on hand for you and members of your household. So you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.
When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!
We give you access to high street discounts from thousands of well-known retailers, gyms and more through our MiDeals platform. And we have a cycle-to-work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save-as-you-earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).
We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,!
Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.
We are committed to ensuring our recruitment process is inclusive and accessible to all. If you have a disability or long-term condition (for example dyslexia, anxiety, autism, a mobility condition or hearing loss) and need us to make any reasonable adjustments, changes or do anything differently during the recruitment process, please let us know by emailing at .