THE COMPANY:
A growing Microsoft Partner with a strong reputation for delivering innovative ERP solutions and building long-term customer relationships. With a customer-centric approach and a collaborative culture, the business is committed to helping clients maximise the value of their technology investments while providing employees with excellent development opportunities and a flexible working environment.
THE ROLE:
We are hiring a Senior Account Manager to join the commercial team. This is a strategic, customer-focused position responsible for managing and developing relationships with a portfolio of high-value clients, ensuring exceptional service and identifying opportunities for continued growth.
RESPONSIBILITIES
- Own and develop long-term relationships with key customers, acting as their primary commercial contact
- Build account strategies aligned with customer objectives and business priorities
- Lead regular account reviews and strategic discussions with senior stakeholders
- Coordinate internal teams to ensure actions are delivered and customer outcomes are achieved
- Identify and drive up sell, cross-sell, and contract expansion opportunities
- Create and execute revenue and growth plans across your account portfolio
- Manage contract renewals and commercial negotiations, ensuring customers continue to realise value from their investment
THE CANDIDATE
- 5 years of experience in account management, customer success, or commercial roles within ERP, SaaS, or subscription-based software environments
- Previous experience working for a Microsoft Partner is essential
- Strong knowledge of Microsoft Dynamics 365 Business Central
- Proven ability to manage complex customer relationships involving multiple stakeholders
- Strong commercial acumen with a track record of growing and retaining accounts
- Strategic mindset with the ability to focus on long-term customer value
- Excellent communication skills, comfortable engaging with both operational teams and senior leadership
- Highly organised, with the ability to manage multiple priorities effectively
- Comfortable working autonomously and taking ownership of customer outcomes
- Experience using HubSpot, CRM would be advantageous
THE OFFER
- £55,000–£65,000 base salary
- £15,000 OTE
- Fully remote working
- 25 days annual leave plus your birthday off
- Competitive benefits package
- Access to an Employee Well being Platform
- Mental Health First Aiders and a strong commitment to employee well being
- Critical Illness and Death in Service cover
- Ongoing training and personal development opportunities
- Regular social events and a collaborative culture
- Flexible hybrid/remote working options
INTERESTED?
Please apply ASAP with your CV to be considered for this opportunity.
CONTACT
For more information, contact george@pearsoncarter.com or call 0191 406 6111.
Pearson Carter connects top-tier Microsoft professionals with world-class organisations.
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