Job Description
IT Technician
Tipton
£30k per annum
Full-time – 40 hours per week
Temporary on going (possibility that it could turn into a permanent opportunity)
Immediate start!
We are currently recruiting for a IT Technician, for one of our well-established and industry leading clients in the Tipton area. Our client is looking for a candidate who has experience in a similar position previously.
Job responsibilities:
* Provide technical support to the employees across all areas of the business.
* Address hardware and software related issues promptly and in a timely manner and trouble shoot any issues.
* Use the ticketing system to track, identify root causes, and implement appropriate solutions.
* Prepare hardware devices including desktops, laptops, printers, etc and ensure they meet company standards.
* Maintain an accurate and up to date inventory of hardware assets.
* To install and configure software applications
* To work in collaboration with the IT Manager and liase with other teams in order to highlight and assess needs.
* Provide guidance to staff on software usage.
* Regular use of the management system to track hardware, software and warranty licenses.
* Support with procurement activities relating to IT.
* Regularly perform maintenance tasks and system check.
* Create and maintain a checklist of routine maintenance checks.
* Escalate complex issues to the IT Manager.
Person specification:
* At least three years’ experience in a similar role.
* Be able to multitask and prioritise your workload.
* Be able to communicate effectively both verbally and written.
* Have excellent problem-solving skills.
* Proficiency in using ticketing systems for incident management and tracking.
* Strong knowledge of hardware and software installation, configuration, and troubleshooting.
* Fluency in both written and spoken English and local language.
What happens after you apply for this role?
Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a consultant to discuss your application and CV further. There’ll also be a chance for you to ask us any questions you may have about the role.