IT Support Technician
Hunslet, Leeds (On-site)
Up to £27,000
Your new role
I am currently recruiting for an IT Support Technician to join my clients existing team at their Head Office in south Leeds. This role is ideal for an IT Support Engineer with 1 to 2 years' experience in desktop support, network and storage infrastructure, looking to develop their first- and second-line support skills.
Responsibilities
To provide technical hands-on support, answering support queries either in person or via phone or ITSM system.
To maintain a high degree of customer service for all support queries.
To take ownership of user problems and be proactive when dealing with user issues whether raised directly or via escalation from another team member.
To log all calls on the ITSM system and maintain full documentation.
Respond to enquiries from clients and help them resolve any hardware or software problems.
Support users in the use of Computer equipment by providing necessary training and advice.
Work as part of the IT Support team and any other operational/project teams as requested by the IT Project & Support Team Lead.
Manage workloads and notify the IT Project & Support Team Lead when KPI/Targets are going to be breached.
To allocate more complex service issues to the relevant IT Support team member.
Raise any s...