Contract Delivery manager page is loaded## Contract Delivery managerremote type: On-sitelocations: Hampshire, GBRtime type: Full timeposted on: Vandaag geplaatstjob requisition id: REQ464341**JLL empowers you to shape a brighter way**.Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.The Contract Delivery Manager is a key role providing strategic and tactical operational leadership and direction on our retail contract in ReadingThe role will also be expected to support on strategic level initiatives to deliver ongoing continuous improvement and innovation measures within the contract and our supply chain.You will be client and results focused, understand the key inputs for your contract and ensure commitments are delivered with the right quality and in a timely fashion and without compromise**Main Duties & Responsibilities*** Appropriate contract level oversight of the activities of business or technical support or operations.* Working with delivery teams and dedicated engineering resource to resolve operational issues quickly ensuring that client SLA/KPI’s are achieved.* Demonstrate client obsession and work vigorously to earn and keep client trust.* Full understanding of Contract SLA and KPI and delivers these whilst ensuring best practice.* Sets contract level priorities for the delivery teams to ensure task completion; coordinates work activities with others.* Builds Partnerships with Client and Colleagues through open transparent and timely communication.* Operates as a customer care professional building exemplar client relationships and puts the client and the centre of decisions making.* Ensure a professional image of Integral is presented to clients and visitors, and ensure excellence in customer service is delivered and promoted at all times.* Manage relevant financial metrics / targets including invoicing WIP and debt management.* Identify areas to improve financial and operational performance within the contracted services and supply chain – lead these change initiatives.* Manage supply chain partners operating across the contract to ensure delivery levels are maintained and improvement initiatives are identified and implemented.* Innovative management to meet changing business or operational circumstances.* Manage action plans to implement any improvement initiatives.* Have relentlessly high standards continually raising the bar and driving teams to deliver ensuring issues do not get sent down the line and that problems are fixed at source, so they stay fixed.* Make decisions guided by policies, procedures and business plan.* Understand Integral processes and business model.* Use judgment to identify and resolve day-to-day technical and operational problems.* Assist others in solving professional or technical problems**Skills & Experience*** Industry relevant qualifications (Mechanical/Electrical/Building Fabric)* Prior experience of retail sector contract delivery preferable* Previous experience of developing operational plans for commercial contracts.* High level of administration and organisational skills* Computer literate Word, Excel, Outlook, Concept/Vixen* Able to build positive relationships with Client in order to speedily resolve day to day operational problems and identify opportunities for increasing the level of profitable business arising from these relationships.* Communicate using appropriate styles, methods and timings.* Role Model enthusiasm and energy about their work and encourages others to do the same.* Demonstrate resourcefulness when acquiring additional professional expertise.* Use tact and diplomacy to exchange information and handle sensitive issues.* Project a professional demeanour with colleagues, clients and their customers.* Able to clearly communicate work tasks and win the commitment of others to achieving high levels of operational performance* Able to understand the key financial, labour and material variables within budgets in order to maximise the return for the business.* Excellent interpersonal, written and verbal communication skills* Self-motivated and capable of working within a team environment* Able to maintain an objective and positive focus through periods of high and sustained work pressure**Location:**On-site –Hampshire, GBRIf this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +**44** (**0**)**20 7493 4933** to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our page > I want to work for JLL.***JLL Privacy Notice***Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.For more information about how JLL processes your personal data, please view our .For additional details please see our career site pages for each country.For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy .At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit .
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