Length of employment:
Job Summary:
Do you want to work for the Defence Infrastructure Organisation (DIO) and play a key role in keeping our country safe through caring for the Defence estate and those that depend on it? DIO manages the Defence estate, one of the UK's largest and most diverse property portfolio, enabling the armed forces and Defence civilians to live, work, train and deploy. From net carbon-zero accommodation to runways for the F35 fighter jets, our outputs are unique in the UK and across the globe!
This is an exciting opportunity to join the Defence Infrastructure Organisation (DIO) which is a business unit within the MoD. In the UK, DIO Accommodation are responsible for maintaining Service Families Accommodation (SFA) under the Future Defence Infrastructure Services (FDIS) contract which was launched on 1 April 2022. FDIS incorporates three key principles of Excellent Performance from Suppliers and DIO, Empathetic handling of Customer and Families and Improved Customer Communications.
FDIS Accommodation contract includes working with Industry Partners:
* Pinnacle manage the National Accommodation Management Services (NAMS) contract which is the single point of contact for requests from families living in SFA.
* VIVO Defence Services manage the Regional Accommodation Maintenance Services (RAMS) contracts responsible for maintaining homes, including statutory and mandatory checks and preparation of Service Families homes.
Wherever our families are located, we work together as one team and one community, placing Service Families at the centre of everything we do.
The Housing Estate Officer role is multifaceted and necessitates tasks carried out at both the desktop and on MoD Estates. The successful candidate will be a motivated, self-starter who is able to manage and prioritise workloads according to contract deliverables and risk-based analysis and to establish relationships with a wide range of stakeholders.
This position is advertised at 37 hours per week.
Job Description:
This role provides an opportunity to develop leadership skills whilst working collaboratively and engaging with DIO colleagues, Industry Partners, Stakeholders and Service Families to deliver the Future Defence Infrastructure Service Programme and 'Families First' approach.
The Housing Estate Officer will require an ability to address FDIS contract matters to deliver successful outcomes.
Demonstrate a personal dedication to the DIO Guiding Principles and 'Safety First' value.
Complete monthly assurance inspections independently and together with Industry Partners to provide a better insight into performance measures and quality issues.
Assist with management of Billable and VOID Preparation Works.
Complete property inspections to determine condition and inspection of building works.
Support with the resolution of area level Stage 2 Complaints to promote positive outcomes.
Assist Industry Partners and work together with supply chain partners to resolve difficulties.
Conduct monthly patch management by visiting Housing Estates to review condition, report Health and Safety issues and subsequent repairs.
Hold the contractor to account to ensure the provision of grounds maintenance is being completed to meet output spec.
Hold the contractor to account to deliver Statutory & Mandatory Compliance to support PPM/inspections.
Support the Housing Estate Manager with ad hoc business management tasks.
Attend Area and Region management meetings.
* Learning and development tailored to your role
* An environment with flexible working options
* A culture encouraging inclusion and diversity
* A Civil Service pension with an employer contribution of 28.97%
We offer a generous total package to our employees which includes the following:
* An environment with flexible working options
* 25 days annual leave rising (1 day per year) to 30 days upon completion of 5 years' service
* Ability to roll over up to 10 days annual leave per year
* In addition to 8 public holidays per year you will also receive leave for HM The King's birthday
* Minimum of 15 Days Special Leave in a rolling 12-month period to for volunteer military or emergency service reserve commitments
* Special Paid Leave for volunteering up to 6 days a year
* Enhanced parental and adoption leave
* Employee Assistance Programme to support your well-being
* Please see Benefits link for more info: Civilian Discover My Benefits (mod.gov.uk)
Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all office-based employees will be expected to spend a minimum of 60% of their working time in office, subject to capacity and any required workplace adjustments. Requirements to attend other locations for official business, or work in another MOD office, will also count towards this level of attendance. Applicants can request further information regarding how this may work in their team from the Vacancy Holder (see advert for contact details). Defence Business Services cannot respond to any questions about working arrangements.
The post does not offer relocation expenses.
External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.
Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk/ .
The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewingtobacco products) will not be permitted anywhere in the Defence working environment however some exemptions are in place, please refer to local guidance. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry ofDefence should be aware of this policy and that it is already in place at a number of Defence Establishments.
MOD Recruitment Satisfaction Survey - We may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom GeneralData Protection Regulation (UK GDPR). The MOD Privacy Policy Notice sets out how we will use your personal data and your rights.
* This role requires you to travel to any Housing Estates within the Areas of Responsibility using a MoD fleet car. Due to the wide geographic locations a full driving licence is essential as not all estates are accessible by public transport.
* Strong interpersonal skills to build relationships that promote collaboration between a range of stakeholders that support continual improvement.
* Forward thinking, ability to see the bigger picture with an awareness of sustainability concepts, able to produce novel ideas that contribute to the 'lived experience'.
* An awareness of contract compliance principles that drive performance results.
* Determination to change and improve especially when difficult situations arise using knowledge and judgement to problem solve.
* Adaptability to manage changing priorities and tight deadlines.
Essential criteria
* Experience of working with multiple stakeholders in a face paced environment
* Ability to prioritise while working with several competing projects
* Excellent written and verbal communication skills
* Experienced in the use of Microsoft Office 365
Please ensure that at the application and interview stages of the campaign you review the Success Profiles Framework to assist you in the demonstration of your skills and experience. Each element will be scored accordingly, and the successful candidate will be appointed on merit.
Please provide your evidence for behaviours using the STAR Technique using the attached information on how to apply.
Situation: Describe the situation you found yourself in. You must describe a specific event or situation. Be sure to give enough detail for the job holder to understand. Where are you? Who was there with you? What had happened?
Task: The recruitment panel will want to understand what you tried to achieve from the situation you found yourself in. What was the task that you had to complete and why? What did you have to achieve?
Action: What did you do? The job holder will be looking for information of what you did, how you did it and why. Keep the focus on you. What specific steps did you take and what was your contribution? Remember to include how you did it, and the behaviours you used. Try to use "I" rather than "we" to explain your actions that lead to the result. Be careful not to take credit for something that you did not do.
Result: Don't be shy about taking credit for your behaviour. Quote specific facts and figures easily understandable. What results did the actions produce? What did you achieve through your actions, and did you meet your goals? Was it a successful outcome? If not, what did you learn from the experience? Keep the situation and task parts brief.
Concentrate on the action and the result. If the result was not entirely successful describe what you learned from this and what you would do differently next time. Make sure you focus on your strengths. When providing your evidence please ensure that you avoid acronyms and company specific jargon.
When choosing your Behaviour examples, please make sure you use real life scenarios that relate to your own experiences. Whilst technology may help to enhance your written submission, presenting the ideas of others or those generated by technology, could result in your application being rejected.
Atapplicationyou will be assessed against the following:
Experience :
* CV - detailing Job History, Previous Skills and Experience
* Personal Statement: Candidates will be required to provide a 500 Word count statement of suitability. "In no more than 500 words please demonstrate your experience of working with multiple stakeholders in a face paced environment. Please use the STAR technique to format your response."
In the event of a high number of applications, an initial sift will be conducted on the lead criterion of Communicating and Influencing.
Behaviours:
* Communicating and Influencing
* Working Together
At interview, you will be assessed against the following:
Behaviours:
* Communicating and Influencing
* Working Together
* Delivering at Pace
* Seeing the Big Picture
Application sifting is scheduled to take place within 7 days of the application closing date.
Interview dates are to be confirmed and will take place remotely via MS Teams. A minimum of 2 full working days' notice will be provided for interviews. We endeavour to stick to these dates, but these are subject to change around business needs.
Candidate will be required to show photographic ID before the interview to confirm their identity.
For help and support with your application check out our Civil Service Careers Homepage and the How to apply section
We want to offer opportunities to all who are successful at interview for our roles, but this isn't always possible, so we do hold candidates on an active reserve list for 12 months.
The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria. If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: .
As a result of the changes to the UK immigration rules which came in to effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. This role does not meet that category and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points based system.
Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn.