Lewisham and Greenwich NHS Trust, (LGT), is a community-focused provider of local and acute care, delivering high-quality services to over one million people living across the London boroughs of Lewisham, Greenwich, and Bexley. We provide whole-life care and are here to support our communities to live healthier lives as well as taking care of them when they need us the most.
Employing almost 7,500 colleagues, affectionately known as Team LGT, we provide services at Queen Elizabeth Hospital in Woolwich, University Hospital Lewisham, and at over a dozen community settings in Lewisham. We also provide some services at Queen Mary’s Hospital in Sidcup.
We have recently launched our new vision and values to mark the LGT10 – the tenth anniversary of our Trust forming in 2013. Our trust vision is to be exceptional. In the quality of our patient care; our support for colleagues; and in the difference we make through our partnerships and in our communities.
To achieve this we value Respect, Compassion, and Inclusion; Being accountable over staying comfortable; Listening over always knowing best; and Succeeding together over achieving alone.
Our hospitals and community sites provide a wide range of inpatient and outpatient services, as well as emergency and planned care. The Trust is rated as “good” or “outstanding” in over three-quarters of the services inspected by the Care Quality Commission.
Every year our work includes performing 10,000 procedures in our theatres; bringing seven and a half thousand new lives into the world; carrying out 570,000 visits to patients in their homes or communities and providing emergency care for more than 300,000 patients arriving in our busy Urgent and Emergency Departments.
LGT is a centre for the education and training of medical students enrolled with King’s College London’s GKT School of Medical Education. We are a training centre for nurses, midwives and allied health professionals. We are pioneering new roles that will support the changing needs of our patients and are one of the largest employers of physician associates in the country.
We are committed to working with our partners to deliver the best outcomes for our local communities. This means playing an active role in the South East London Integrated Care System (ICS), and in formal partnerships including the South East London Acute Provider Collaborative, provider partnerships with our local mental health trusts and borough-based boards of the ICS in Bexley, Greenwich and Lewisham.
1. Reception Area
We are looking for a friendly and enthusiastic candidate to join the team on our our fantastic Medical Admissions unit. The ideal candidate is calm and professional when under pressure as well as a good team player with an excellent telephone manner.
First point of contact for patients, their friends and families and ensuring that messages are passed on appropriately and in a timely manner.
To deal with patients in a mature manner when speaking to them on the phone and face to face. This may sometimes involve dealing with distressed patients and a sensitive and reassuring manner is required in difficult situations. Patient confidentiality should be
maintained at all times.
To register patient details on Cerner ensuring a high level of data accuracy.
To admit and discharge on Cerner and on EPRS.
To deal with written and telephone enquiries for the wards as appropriate.
To book follow up appointments as required.
To participate in administration duties such as the answer phone, cancellation e-mails, post, date stamping, photocopying, scanning - ensuring referral letters are sent/taken to the appropriate departments.
Booking of hospital transport for patients according to the hospital Transport Policy. Liaise
with the Transport team with enquiries.
Provide cover for colleagues during annual leave, sickness and busy periods – this may mean going to different sites.
Be fully competent in the features of the hospital computer system and undergo further training when systems are updated and as the job requires.
Attend additional training as required and assist new staff with training.
On occasion to manage potentially aggressive, verbally abusive visitors to the Ward which must be dealt with appropriately following agreed procedures and protocol.
To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries.
To direct commercial and other visitors to the right department ensuring that the relevant people are notified.
To keep up to date record of staff and visitors movement in & out of the ward in line with Health & Safety procedures.
Manage tidiness and appearance of reception
To highlight any referrals which require urgent attention and deal with them promptly, this can sometimes involve discussions with the medical team directly to arrange where the patient needs to be booked.
To develop working relationships across the trust with consultants and their teams including medical secretaries, specialty and general managers.
Check all the medical records in the morning ensuring all loose pages are filed correctly.
Update white board as per requirements.
Assist nursing staff with ensuring correct wrist band is available in EPRS.
Get the Family and Friends Test completed when a patient is discharged.
Take/collect TTAs to Pharmacy when the pharmacist is unable to come to the ward.
This is a substantive post/ full time position : 37.5 hours per week.
Main duties of the job
2. Ordering, Receiving and Despatching Goods
Order all stock for services within site as relevant.
Maintain skills in ordering on SBS system.
To be responsible for receiving all goods on arrival at bases, and notify appropriate personnel ensuring goods go to right person/department, ensuring goods are kept in a secure location until collection.
To be responsible for ensuring all equipment for repair has the correct paperwork and notification to the appropriate department.
Working for our organisation
Our people are our greatest asset. When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients. Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement. We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:
1. Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
2. Widening access (anchor institution) and employability
3. Improving the experience of staff with disability
4. Improving the EDI literacy and confidence of trust staff through training and development
5. Making equalities mainstream
Detailed job description and main responsibilities
3. General Administration/Clerical
To take messages ensuring complete confidentiality in accordance with Trust policy.
General filing duties as required.
Accurate data entry.
Ensure all notice boards are up to date and tidy in consultation with Ward Sister.
Provide cover for the above duties across all sites as required.
To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process by obtaining medical notes, photocopying and scanning etc. when required.
Maintain confidentiality at all times.
To book translators when requested by clinicians ensuring they are given a relevant code for the service.
To be aware of existing processes and offer suggestions for improving services.
Take minutes as required.
Any adhoc typing required, i.e. letters etc.
Track Medical records on iCare.
Ensure all Mandatory training is undertaken in a timely manner.
Any other equivalent duties consistent with the level and purpose of the post.
Person specification
Essential criteria
6. Good standard of general education (GCSE or equivalent in Maths and English)
7. NVQ 3 or equivalent experience and knowledge
Desirable criteria
8. Administrative/Secretarial qualifications, e.g. •RSA II / RSA III •Certificate in Office Practice
Experience
Essential criteria
9. Knowledge/experience of office procedures and systems.
10. Good knowledge and experience of IT systems including Word, Excel, databases and ability to produce high quality documentation.
Desirable criteria
11. Healthcare experience
12. Experience working in a similar role
Knowledge, Skills and Abilities
Essential criteria
13. Excellent attention to detail.
14. Good interpersonal, influencing and negotiating skills
15. Ability to work effectively alone and as part of a team
16. Committed to paying attention to detail in all aspects of work
Personal Qualities
Essential criteria
17. Present a professional image at all times
18. Ability to work in a stressful/busy environment
We reserve the right to close the post before the stated closing date, please apply early. We do not contact applicants with the outcome of the shortlisting. If you have been shortlisted, you will receive an invite to an assessment day or interview.
As a local employer and anchor institution we work closely with our community to recruit locally and we welcome applications from the widest variety of people to ensure our workforce are reflective of the local communities which we serve. We encourage all suitable candidates to apply including if you are Black, Asian or other ethnic minorities, live with a disability (visible or not) or are LGBT+. We have a number of active staff networks including Disability, LGBT+, Multicultural Inclusion and Women’s staff networks to bring staff together and celebrate diversity across our whole workforce.
Please note: Information provided during recruitment and pre‑employment checks must be accurate. Misrepresentation may be investigated as fraud and could lead to withdrawal from the process, professional sanctions, or criminal action.
Please note: that sponsorship under the Skilled Worker route is subject to Trust allocation and UK Visas and Immigration (UKVI) approval.
Applicant requirements
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.
Application numbers
To ensure fairness and manageable shortlisting processes, some vacancies may have an application cap. This means the vacancy will close once a set number of applications have been received even if this happens before the advertised closing date.
We recommend applying as early as possible to avoid missing out. All applications received before the cap is reached will be considered equally and assessed against the person specification.