Podiatry Administrator/Healthcare Assistant
We are looking for an enthusiastic, motivated and reliable full‑time administrator and clinic assistant to join our busy, efficient, and friendly Podiatry team at Northwick Park and Ealing Hospitals.
The role will be a mix of front desk, patient‑related administrative duties and basic clinical support alongside the podiatrists in clinic.
We welcome experienced NHS receptionists, health‑care assistants with administration experience, and candidates with related experience who are willing to learn.
Responsibilities
* Monitoring appointment slots to ensure full utilisation.
* Assist the Team Leader with the induction of new staff.
* Answer general queries on the emergency foot email.
* Register new patient appointments and transport.
* Book follow‑up appointments as per podiatrists’ requests.
* Block/open podiatry clinics.
* Cancel/rearrange appointments as per clinician request; use Cerner to update patient records.
* Allocate clinic appointments using Cerner.
* Use NHS.net for communication.
* Monitor the emergency foot generic email and forward new referrals to the triaging podiatrist at each site.
* Regularly check answerphone.
* Contact patients by telephone to cancel and rearrange appointments, answer, and deal with a variety of telephone enquiries on the generic phone number.
* Greet patients arriving for appointments.
* Rebook appointments to patients who are unable to attend.
* Ensure the Department’s ‘failure to attend’ policy is followed.
* Perform patient blood glucose and clinical observations testing as required.
* Ensure the availability of snacks and beverages for patients as necessary.
* Assist patients to the toilet and supervise them while using it if required due to impaired mobility.
* Escort or assist transfer of patient to X‑ray or Pharmacy department during their clinic appointment if required.
* Assist in clinical procedures that training is provided for by the Podiatry team and the OPD Nursing team.
* Be aware of individual patient needs.
Qualifications
* Clinical support worker / health‑care assistant background.
* Administration experience.
* Knowledge and experience of electronic patient systems such as Cerner.
* Good communication skills; ability to handle phone calls, email inquiries.
* Experience with NHS systems (NHS.net) preferred.
Contact
Pradeep Solanki
Title: Podiatry Clinical Lead
Email: psolanki1@nhs.net
Phone: 07970 305050
London, England, United Kingdom
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