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Client:
The Engage Partnership Recruitment
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Job Category:
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Yes
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Job Views:
4
Posted:
31.05.2025
Expiry Date:
15.07.2025
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Job Description:
Job Title: Customer Service Coordinator
Location: Hereford
We're looking for an exceptional Service Coordinator to join our commercial HVAC team to manage our field service engineers and customer relationships. This pivotal role ensures seamless service delivery while maximising engineer efficiency and customer satisfaction.
What you'll be doing:
* Scheduling and dispatching service engineers based on urgency, location, and technical requirements
* Serving as primary point of contact for customers
* Coordinating with field technicians to prioritise calls and ensure timely completion
* Providing regular updates to customers throughout the service process
* Maintaining detailed service records and warranty documentation
* Processing work orders and service tickets
* Identifying opportunities for preventative maintenance contracts
* Resolving customer concerns professionally and promptly
What we're looking for:
* 2+ years of experience in a customer service role
* Scheduling/or supply chain experience
* Experience with CRM (Dynamics, Salesforce etc)
* Strong organisational abilities and attention to detail
* Customer service mindset focused on building long-term relationships
The Perks:
* 25 days of holiday (plus bank holidays).
* Pension Scheme and Life Assurance
* Cycle-to-Work Scheme
* Access to mental health support through our Employee Assistance Programme.
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