Anderson Moores Veterinary Specialists is located in the beautiful location of Winchester in Hampshire with close proximity to the sea side city of Southampton. We are looking for an enthusiastic, friendly and passionate Patient Care Assistant Manager to join our team here at Anderson Moores!
Job title: Patient Care Assistant Manager
Location: Anderson Moores Veterinary Specialists
Job Type: Permanent, Full time
Salary: Competitive salary based on experience
Hours: 40 hours per week with shifts varying from 5.45am-18.30 plus 1:4 Saturday shifts and bank holiday participation.
About us
Since 2006, we’ve been one of the country’s leading veterinary specialist referral hospitals with vets and their teams caring for small animals every day.
Our dedicated vets, nurses and patient care assistants, supported by the administrative teams, are committed to providing the highest quality surgical and medical care for pets. Many of our clinicians are nationally or internationally recognised specialists in their field and bring unique experiences to care for pets.
We accept referrals for Orthopaedic Surgery, Soft Tissue Surgery, Neurology and, Internal Medicine, Dentistry, Cardiology, Anaesthesia, Dermatology, Diagnostic Imaging, Oncology and Physiotherapy.
We have comprehensive and established clinical and non-clinical programmes for training, development and CPD.
You can find us in Hampshire, just south of Winchester, close to the M3 and national and international transport links. We are in a serene countryside setting with state-of-the-art facilities and are available to look after pets 24 hours a day, seven days a week.
Our vision is to be the south of England’s multidisciplinary veterinary referral hospital of choice, where referring vets, clients and their pets receive the best possible care.
Our mission is to create an inspiring, inclusive, professional environment where the team are empowered to work together to consistently deliver exceptional care and service.
Role and Responsibilities:
To lead and support the Patient Care Assistant (PCA) team in delivering high-quality patient care. This role combines hands-on clinical support with team management, training, and coordination of non-clinical duties to ensure smooth day-to-day operations. The role also involves working closely with other department managers to promote a collaborative and integrated approach to patient care and practice efficiency.
Clinical Duties:
Oversee and support PCAs in their daily clinical tasks:
* Assist with patient handling and restraint.
* Ensuring that all handling and restraint is carried out in a ‘patient friendly’ approach to ensure no unnecessary stress or discomfort to the patient.
* Involvement with handling medications and preparing these for dispensing.
* Prepare and maintain patient accommodation considering the condition and welfare of the patient, environmental enrichment and additional supporting aids as necessary.
* In-patient care to include exercising, feeding, and grooming of hospitalized patients.
* Ensure adherence to infection control protocols and clinical standards.
* Monitor and maintain clinical areas, ensuring they are clean, stocked, and well-organised.
* Assisting with diagnostic imaging to include maintenance and preparation of equipment and patient preparation and positioning.
* Assist the Veterinary Surgeons, Registered and Student Veterinary Nurses, Reception staff and any other team member who requires support, where and when required.
Non Clinical duties:
* Line manage the PCA team, including rotas, performance reviews, and development plans.
* Provide mentorship, training, and ongoing support to PCAs to promote skill development and confidence.
* Foster a positive, inclusive, and collaborative team culture.
* Conduct regular team meetings and communicate updates effectively.
* Ensure all PCA activities comply with practice policies, RCVS standards, and health & safety regulations.
* Participate in audits and contribute to continuous improvement initiatives.
* Attend and contribute to practice meetings and events.
* Work closely with other team leads and leaders to ensure a joined-up approach to patient care and operational planning.
* Participate in cross-departmental meetings and contribute to practice-wide initiatives.
Role Specification:
Essential:
* Previous experience in a team lead role.
* Strong leadership and communication skills.
* Ability to manage time effectively and prioritise tasks.
* Compassionate and patient-focused approach.
* Training and mentorship experience
* Be eligible to work in the UK
Desirable:
* Experience working as a Veterinary Care Assistant or in a similar clinical/Veterinary support role.
What we offer:
* 5 weeks holiday plus bank holidays and Birthday Leave
* Career progression opportunities
* Staff discount schemes
* Enhanced sickness pay
* Enhanced equal family leave
* E-car salary sacrifice scheme
* Employer contribution pension scheme
* Wellness program including:
* Employee assistance program
* Eyecare voucher scheme
* Free annual Flu jab
* Cycle to work scheme
* Recruitment referral reward scheme.
At Linnaeus, we are committed to supporting the physical and mental health of all our Associates. We have an amazing team of Mental Health First Aiders (MHFA) across our practices and central support office in addition to a confidential Employee Assistance Program which is available for everyone.
If you would like to apply for this role, please click the Apply Button or for more information, please feel free to reach out directly to our Referral Nursing Talent Acquisition Business Partner - Becca Thompson at Becca.Thompson@linnaeusgroup.co.uk
Anderson Moores is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best - care for pets.
We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.
All applications with the relevant skills and qualifications will be carefully considered. If you need any support in completing your application or simply want to find out more about Anderson Moores, Linnaeus or the role please contact our Talent Acquisition team at Becca.Thompson@linnaeusgroup.co.uk
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