Overview
We’re looking for a Shift Leader to join our team at One Stop, a subsidiary of Tesco. As a Shift Leader, you will be working in a fast paced retail environment where no day is the same. You will take ownership of store activities by running duty shifts, co-ordinating a team to deliver a clean and full store that exceeds customer expectations. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. You will have a great understanding of how your store is performing and be the specialist in delivering practical actions for its improvement by taking a hands on approach. With your guidance, your store will always remain a safe place to work and shop.
You will be responsible for
* Coordinate the team to deliver the easiest shopping trip in the community
* Opening/closing the store and completing duty cover, ensuring decisions are right for customers, colleagues, and safety
* Be the go-to person for colleagues in the absence of the Store Manager for day-to-day operational queries
* Support the Store Manager to co-ordinate seasonal, community and charity events, creating a great inclusive atmosphere
* Ensure the store is clean, tidy, and well presented
* Prioritise replenishment of products that matter to our customers
* Ensure point of sale and shelf edge labels reflect what good looks like
* Take immediate action for any overcharges and prevent recurrences
* Proactively manage queues in store to deliver a great shopping trip
* Coordinate colleagues to deliver daily priorities and manage breaks around trade patterns
* Be knowledgeable about the store and coordinate others to deliver practical actions to improve
* Follow health and safety routines and ensure colleagues do the same
* Deliver clear communication to the team and keep them informed
* Look for ways to simplify operations and share ideas with the Store Manager
* Always put the customer first and adapt service to meet their needs
* Resolve customer queries promptly, leaving them with a smile
* Celebrate colleagues for delivering great service and help remove obstacles to service
* Resolve colleague queries in the Store Manager’s absence or escalate where appropriate
* Ensure appropriate staffing and arrange cover for short-term absences/sickness
* Be a recognised Keyholder and attend alarm callouts as needed
* Monitor and act on internal communications so colleagues are informed
* Coordinate colleagues to meet customer and store needs and feed back any issues to the Store Manager
* Balance time between service and replenishment areas
* Support the Store Manager in managing absence and conduct return-to-work interviews for CSA colleagues
* Build relationships with Area Manager & People Partner to escalate issues and receive coaching
You will need
* Communication Skills
* Customer Focus
* Problem-Solving
* Teamwork
* Attention to Detail
* Adaptability
* Technical Skills
* Time Management
What’s in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for each of us. We welcome chats about flexible working. Some people are at the start of their careers, some want the freedom to do the things they love, and others are carers, retirees, or adapting to parenthood. Talk to us about how we can support you throughout your application.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
*As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. The benefits we offer may differ from those available at Tesco.*
Diversity & Inclusion at One Stop
We’re proud to be an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. We offer reasonable adjustments throughout the recruitment process to ensure fair opportunities. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women. For more information about our networks, please click here.
Note: One Stop reserves the right to withdraw the vacancy before the closing date if a suitable candidate is found earlier.
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