Salary: £35,000 - 38,000 per year Requirements: Strong experience with the Microsoft ecosystem, including: Microsoft 365 administration Azure AD / Entra ID Windows Server (2016/2019/2022) Exchange Online, SharePoint Online, Teams Good understanding of networking fundamentals (DNS, DHCP, VPN, firewalls) Experience working within an MSP or multi-customer environment Confident troubleshooting hardware, software, and cloud-based issues Must be eligible to work in the UK Responsibilities: Provide high-quality 2nd line support across a broad customer base Troubleshoot and resolve issues within Microsoft 365, Azure, and Windows Server environments Handle escalations from the 1st Line team and take ownership of more complex incidents Support project delivery, migrations, and infrastructure improvements Maintain accurate documentation and contribute to internal knowledge sharing Deliver remote and occasional on-site support when required Technologies: Azure Cloud Hardware Support Microsoft 365 SharePoint VPN Windows Office 365 macOS PowerShell More: We are a fast-growing Managed Services Provider located in London, offering a hybrid work model with 3 days per week in our office. We pride ourselves on providing high-quality technical support and are seeking a skilled and customer-focused 2nd Line Engineer who enjoys tackling varied technical challenges. We offer a competitive salary between £35,000 - £38,000, depending on experience, and a dynamic workplace that values career development and exposure to new technologies. last updated 12 week of 2026