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Customer Service Agent
Reference: JUN20253507
Expiry date: 10:42, Wed, 2nd Jul 2025
Location: Broxburn
Benefits: A superb range of exclusive, colleague-only benefits and discounts
As the UK’s leading vehicle rental specialists, we make a commitment to keep our customers mobile, that’s what we do.
As a Customer Service Agent, you will manage the needs of customers, colleagues, and managers to ensure our vehicles are where they need to be, when they need to be there.
Life as a Customer Service Agent with Northgate Vehicle Hire
Our branches are busy, fast-paced environments. As a Customer Service Agent, you will be the first point of contact for customers, confidently delivering excellent service with a smile. You will manage multiple tasks such as sourcing vehicles, booking, resolving customer queries, administering accounts, and overseeing vehicle movements.
No previous industry or vehicle rental experience is required, as our proven induction training will prepare you. You need strong customer service skills, good administration abilities, and a calm, 'can-do' attitude, along with a Full UK or EU Driving Licence.
Benefits of working as a Customer Service Agent with Northgate Vehicle Hire include:
* A competitive basic salary
* A quarterly bonus scheme (up to £1,353 pa OTE)
* Starting with 24 days holiday, increasing to 26 with service, plus options to buy or sell up to 5 additional days, public holidays, and an extra day off for your birthday
* Free life assurance (2x salary)
* Well-being services including 24/7 GP, mental health support, physiotherapy, and health plans
* Exclusive vehicle-leasing schemes
* Pension and share schemes
* Access to retailer discounts and cashback deals via our Benefits App
* Wagestream App for financial control and benefits management
With over 60 branches nationwide, Northgate Vehicle Hire is a leading provider of light commercial vehicle rentals, partnering with major organizations. We are part of ZIGUP, supporting customers across the UK, Ireland, and Spain. Join us to unlock your potential and thrive in your career.
We are agile, experts, imaginative, and reliable.
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