Brand Ambassador - Fragrance BRAND AMBASSADOR - FRAGRANCE (MULTI-BRAND) Harrods (Blackhall) Full-time | 37.5 hours across 5 days As Brand Ambassador - Fragrance, you will work across a portfolio of luxury Coty fragrance brands at Harrods (Blackhall). You will drive sales performance, deliver exceptional customer experiences, and represent Coty brands with passion, professionalism, and excellence of execution within a flagship luxury environment. THE ROLE OPTIMIZE, ENABLE, INNOVATE As our Brand Ambassador - Fragrance, you play a critical role in delivering sales targets and elevating brand presence across a multi-brand luxury fragrance portfolio. You will act as a fragrance expert on the shop floor, consistently meeting Coty's customer service and sales standards while protecting and enhancing brand equity. You will be reporting to the Fragrance Business Manager, and you will manage: Drive sales performance - Achieve monthly sales targets and maintain company KPIs - Build strong customer relationships to influence, sell, and upsell - Deliver Coty's customer service ceremony with every customer Represent Coty brands - Lead by example as a brand ambassador across luxury Coty fragrance brands - Protect and elevate brand equity in a flagship retail environment - Adhere to Coty uniform, grooming, and brand standards Execute in-store excellence - Maintain high visual merchandising standards - Follow VM and brand guidelines consistently - Use iPad tools for email, reporting, and VM guidance YOU ARE A COTY FIT As an experienced Brand Ambassador, you thrive in a fast-paced luxury retail environment and are driven by sales, service, and premium brand storytelling. You are tenacious, customer-focused, and proud to represent iconic fragrance brands. - Experience within the fragrance industry (fragrance collection experience desirable) - Strong sales background, working towards KPIs and targets - Deep understanding and passion for fragrance and luxury brands - Ability to build strong relationships with customers and in-store retail teams - Flagship store experience highly desirable WHAT WE OFFER This is a unique role with a genuine opportunity to make an impact. You'll get to work in a diverse, inclusive environment with colleagues who are passionate about what they do and know how to have fun along the way. - Access to My Coty Shop with fantastic employee discounts - 8% employer pension contribution - Generous family and wellbeing support policies - Day off on your birthday ABOUT US Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to settle, want to think bigger, learn faster, and go further than you ever thought possible - we'd love to hear from you. Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where everyone can be their authentic self. Country/Region: GB City: London