Clinical Support Worker / Extended Receptionist / Administrator
Apply for the Clinical Support Worker / Extended Receptionist / Administrator role at Northamptonshire Healthcare Foundation Trust.
Job Summary
The Northamptonshire Integrated Sexual Health and HIV Service (NISHH) requires a full‑time Clinical Support Worker / Extended Receptionist / Administrator to provide and maintain high standards of patient care by ensuring clinics run efficiently on a day‑to‑day basis. The post involves both clinical and administrative responsibilities with flexible cross‑over between reception and clinical areas.
Key Responsibilities
* Prepare and undertake routine tests for patients.
* Prepare and stock clinical rooms.
* Chaperone doctors and nurses during examinations.
* Book patient appointments and register new patients on the clinical system.
* Undertake telephone triage.
* Support the Hub Administrator and Hub Senior Nurse by liaising throughout the day.
* Provide day‑to‑day responsibility to the Senior Hub Nurse and Senior Hub Administrator, and report to the Clinical Lead and Service Manager.
* Travel between Trust locations and cover clinics Monday‑Saturday 7:45 am–8 pm.
* Assist with clerical duties and cross‑cover as required.
Person Specification
Essential
* GCSE qualifications or equivalent.
* Direct experience of working with the public.
* Clerical and receptionist experience.
* Experience working on computer systems.
* Understanding of sexual health service and confidentiality.
* Good interpersonal and communication skills.
* Telephone manner.
* Experience of NHS service preferred.
Desirable
* NVQ 3 or equivalent demonstrable experience.
* Experience working in the NHS.
* Experience of HCA/clinical work within the NHS.
* Phlebotomy trained.
* Training in microscopy.
Employment Details
Pay scheme: Agenda for change
Band: Band 3
Salary: £24,937 to £26,598 a year pro rata
Contract: Permanent
Working pattern: Full-time
Reference number: 270-TG428-ACS
Job location: NISHH at Area R, Northampton General Hospital, Northampton, NN1 5BD
Additional Information
Disclosure and Barring Service Check required. Rehabilitation of Offenders Act exceptions apply.
Employer: Northamptonshire Healthcare Foundation Trust – https://www.nhft.nhs.uk/
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