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Gateway Team Leader / Referral & Allocations - Homelessness, Stoke-on-Trent
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Client:
Location:
Stoke-on-Trent, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
1b9f1bb8db1c
Job Views:
7
Posted:
25.08.2025
Expiry Date:
09.10.2025
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Job Description:
As a Gateway Team Leader, you’ll lead, manage and develop a team of Gateway Coordinators who represent the Destination:Home partnership and oversee referrals and allocations into the service. You’ll also work with partners to make sure there is adequate provisions for accommodation and support across the service.
Job requirements
• Lead, manage and develop the Destination:Home Gateway team to help customers access high-quality accommodation and support.
• Oversee service delivery, including analysing referrals, void property allocation, and live availability monitoring, to ensure the service meets customer needs and operates effectively.
• Actively promote the service by attending meetings and forums, engaging with stakeholders and encouraging a partner-wide 'one-team' approach.
• Drive improvement and safeguarding by delivering training and supporting staff development.
What we’re looking for
• Experience in leading a team supporting adults with complex needs such as substance abuse, homelessness and mental health.
• Experience in liaising with individuals or agencies to achieve effective outcomes.
• A working knowledge of UK housing law including safeguarding and The Care Act.
• Understanding of all Microsoft applications, including Outlook, Word, and Excel.
• Ability to carry our administrative tasks and work to agreed deadlines.
• Commitment to continuous development with a willingness to give and receive feedback.
• Full UK Driving License with own vehicle for work purposes.
• Satisfactory DBS check required every three years.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home.
Please note, we will be interviewing as we go and therefore the vacancy may close early if we've found the right person.
#Stoke #StokeonTrent #Gateway #TeamLeader #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
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