Job Title: Visitor Services Supervisor
Location: Jodrell Bank, Cheshire
Salary: £31,637 to £36,130 per annum, depending on relevant experience
Job type: Full Time (1 FTE), Permanent. 28 hours per week
The Role:
Jodrell Bank Centre for Engagement is seeking to appoint a Visitor Services Supervisor.
Jodrell Bank Centre for Engagement is one of The University of Manchester’s cultural institutions. The organisation is responsible for engagement with the science, heritage & culture of Jodrell Bank and the wider University of Manchester, engaging visitors through a year-round visitor experience via exhibitions, grounds, events and festivals. Established in 2011, it typically welcomes around 160,000 visitors annually. Jodrell Bank was inscribed as a UNESCO World Heritage Site in 2019 in recognition of its significant heritage, science, and cultural impact.
This role within our Visitor Services team will help deliver visitor service excellence and support Jodrell Bank Centre for Engagement’s commercial operations and retail activities at a pivotal moment following the launch of the First Light Pavilion.
The position is based in the Centre’s busy Planet Pavilion, working 4 days a week, Wednesday to Saturday. It involves routine weekend duty management to support our 7-day operation, as well as office and retail administration.
We seek individuals passionate about providing high-quality customer service and care, who enjoy playing an active role in delivering excellent visitor experiences, and who possess strong administrative and supervisory skills.
As an equal opportunities employer, we welcome applicants from all sections of the community regardless of age, sex, gender (or gender identity), ethnicity, disability, sexual orientation, and transgender status. All appointments are made on merit.
Our University supports flexible working arrangements, including blended working options.
Please note that we are unable to respond to enquiries, accept CVs, or applications from Recruitment Agencies.
To apply, click APPLY to be redirected to our website to complete the application form.
Candidates with experience or relevant job titles such as Visitor Experience Supervisor, Customer Service Supervisor, Customer Service, Admin, or Administrator, may also be considered.
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